What's New at Zendesk 2022 Q3 ASIA PACIFIC

March 
8th
, 
2022

12pm

Schedule item

Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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VIRTUAL EVENT

What's New at Zendesk 2022 Q3 ASIA PACIFIC

Tuesday
, 
August 
2
 at 
2:30pm AEST
 / 
12:30pm SGT
 / 
10:00am IST

Now available on-demand! If you’re curious about What’s New this quarter at Zendesk, you’re in the right place. Join us for product updates, new releases, and best practices across Zendesk. Plus, we’ll be taking a deep dive into conversational service.

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What to expect

There’ll be two separate sessions: Product Innovations and Know your Zendesk. Choose the session that’s most useful to you, or jump between the two. 

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Meet our speakers

Adrian McDermott

Chief Technology Officer 

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

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Sponsors

Agenda


Keynote

We’ll share Zendesk updates, and address the talk of our town: conversational service. Stick around for our latest announcements, releases, and how Zendesk is helping deliver great customer experiences at scale.

TRACK 1

Four mini masterclasses that guide you through the latest Zendesk releases, and how you can leverage them for your business needs.


What’s New with Conversational Experiences

Have more personalized conversations, wherever your customers or teams are.
Highlighted features: Mobile messaging, Slack + Zendesk integration, flow tagging and building, and help center articles for messaging.

What’s New with Agent Experience

Scale your service teams and automate manual tasks with AI.
Highlighted features: Automated predictions in support API, Smart Assist, and custom ticket statuses.


What’s New with Platform

Customize Zendesk to work around your business.

Highlighted features: Lookup relationship fields, reporting and analytics enhancements, and multiple Single Sign On.


What’s New with Sell

Increase efficiency and performance by unlocking more insights for your sales teams.

Highlighted features: Advanced sales analytics, new app integrations, and WhatsApp for Sell.

Track 2

Three mini masterclasses to get your business up and running with Zendesk.


Intro to Zendesk for Service

Get started with creating personalized customer experiences across all touchpoints.


Intro to Zendesk for Sales

Connect with customers, boost productivity, and increase revenue by leveraging our sales solutions.


Intro to Zendesk for Employee Experience

Strengthen the connection with your employees, and start solving requests quicker.

We’ve got you covered

Whenever you choose to watch on-demand.

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Gallery

Meet our speakers

Polomi Batra

Director, Product Marketing

Zendesk

Lauren Hanson

Senior Manager, Product Marketing

Zendesk

Ridhima Nagalia

Product Marketing Manager, Messaging

Zendesk

Liz Gonzalez

Director, Product Marketing

Zendesk

Jennifer Hersom

Director of Admin, Platform & Technical Marketing

Zendesk

Maddy Storck

Product Marketing Manager

Zendesk

Sponsors

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