See how Custom Agents apply your unique processes, policies, business knowledge, and systems to the work that matters most. You’ll also explore how Industry Agents bring out-of-the-box expertise to high-value retail moments.
Together, Custom Agents and Industry Agents give businesses a flexible AI workforce that understands context, follows guidelines, and takes action across connected systems.
You’ll also explore the latest Zendesk innovations, including new features from Forethought AI Agents by Zendesk, and hear expert perspectives on the future of specialized AI.
Practical tips and best practices: Learn how to design, guide, and improve AI agents for better outputs.
Custom Agents in action: See how to build AI agents around your business’s unique needs, workflows, and policies.
- Industry Agents: Discover how out-of-the-box expertise can help resolve high-value retail moments from day one.
Custom and Industry Agents: Understand when to use each and how they can work together as one AI workforce.
A walkthrough of what’s new: Explore the latest Zendesk innovations, including new features from Forethought AI Agents by Zendesk.
Live Q&A: Ask questions and get direct answers from Zendesk product experts.
