•

What agile event programs are and why they're essential

Firstname Surname

This is what I do

Company name

Mrs Robinson
Mrs Robinson
Wishes you a wonderful day
Logo
Logo
Logo

12pm

Schedule item

Schedule description.

Live virtual event

What's New at Zendesk

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

FEBRUARY 18  | 10:00AM PT/1:00PM ET  |  30 MINUTES

This is a cool intro line to the event.

Join us for our ‘What’s New’ webinar series,  a curated look at the most meaningful Zendesk product updates. Hear Zendesk experts chat through the latest releases, what they mean for your teams, and how to make the most of the Resolution Platform.

Register now
Text goes here
X
Zendesk Event Image

What to expect

Here is an introduction to a bulleted list of facts about events

  • A guided walkthrough of what’s new at Zendesk
    We’ll highlight recent product updates and explain what’s changed, why it matters, and how teams are using it today.


  • In-product views of recent releases
    See newly shipped features across the Zendesk Resolution Platform through real product imagery and examples.


  • Practical context from product experts
    Hear how Zendesk PMMs think about AI, automation, and service innovation—and how these updates fit into the broader product direction.


  • Real-time Q&A
    Ask questions live and get direct answers from the Zendesk team during the session.

Support your CX vision



Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.


This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

Key takeaways:


•

Key takeaway 1

•

Key takeaway 2

•

Key takeaway 3

•

Key takeaway 4

•

Key takeaway 5

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

Thank you to our sponsors

Platinum Sponsor

Logo

Gold Sponsors

Logo
Logo
Logo
Logo

Silver Sponsors

Logo
Logo
Logo
Logo

Location

Address line

Address line

Address line

Details

Join us to see what’s new. Understand what matters. Ask experts questions. Save your spot and stay up to date.

Enhance your user experience and build brand equity with your design vernacular. 

RSVP
Text goes here
X

Speakers

Thomas

Verschoren

Director, AI Product Evangelism

Zendesk

Nazli Camlibel

Group Manager, Product Mktg

Zendesk

Terms of use

Privacy policy

Cookie policy

Standards of Conduct

Terms & Conditions

©Zendesk 2025

Register now
Text goes here
X
Openform
RSVP now
Text goes here
X
About
Agenda
Speakers
Openform
Openform
Register
Text goes here
X
About
Agenda
Speakers
About
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
Share with Friends
Facebook
Twitter
LinkedIn
Link
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

Google Icon
Google
Outlook Icon
Outlook
Apple Icon
Apple
Yahoo Icon
Yahoo