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What agile event programs are and why they're essential

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Zendesk Women in Leadership series: Beating burnout ft. Jacinta Jiménez

 

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

WEDNESDAY, December 13 at 9:30 AM PT / 12:30 PM ET


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The end-of-year rush can test the resilience of even the most stalwart leader—but with the right strategies, you can beat Q4 burnout for both you and your team.


Please join us for our next Women in Leadership event, where we will hear from the award-winning author of The Burnout Fix, Dr. Jacinta M. Jiménez, as she shares how top leaders stay calm, focused, and steady as their teams enter the busiest season of the year.

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Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

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About this event

This 1-hour digital event will feature Dr. Jacinta M. Jiménez, who will give a keynote on how senior leaders can beat burnout and boost resiliency as their teams enter the busiest season of the year.

Key takeaways:

•

Strategies for leaders and top performers to beat burnout and build resilience

•

How to recognize and respond to burnout in your people

•

The best way to foster conditions for increased psychological safety



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Meet our speaker,
Dr. Jacinta Jiménez

Bestselling author, Stanford-trained psychologist, and the VP of Coach Innovation at BetterUp

Dr. Jacinta M. Jiménez, PsyD, BCC, also known as Dr. J, is an award-winning Stanford University trained psychologist and board-certified leadership coach with a more than fifteen-year career dedicated to the betterment of leaders. 


She is also the a bestselling author of the book, The Burnout Fix (McGraw Hill, 2021). As the Vice President of Coach Innovation at Silicon Valley unicorn technology startup, BetterUp, Dr. J developed groundbreaking science-backed coaching approaches for helping today’s top organizations foster resilience while also leading a global community of over 2,000 international Leadership Coaches spanning 58 countries.

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