Cassie Kozyrkov spent years guiding Google—and the world—into making safe, effective use of AI and data. Now, as CEO at Data Scientific, she’s on a mission to democratize AI and steer business leaders in harnessing the transformative power of machine learning. Followed by a lively conversation with Adrian McDermott, moderated by Allie K. Miller.
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Wilson Nieves
SVP Customer experience at Citizen Watch Company of America Inc.
Tom Eggemeier
Chief Executive Officer at Zendesk
Jonathan Aniano
SVP of Product, CRM Applications at Zendesk
Paxton Cooper
SVP of Product Management at Zendesk
Lisa Kant
SVP of Solutions & Product Marketing at Zendesk
Cristina Fonseca
VP of Product at Zendesk
Adrian McDermott
Chief Technology Officer at Zendesk
Bandar El-Eita
Senior Director of Product Marketing at Zendesk
CX work is demanding. The right intelligent tools can help make the work less stressful and more efficient. Join us for a day in an agent's life to see how Zendesk empowers teams to work smarter. Learn how new intelligent features like AI-powered forecasting and scheduling, customizable layouts, and self-organizing workspaces will change the agent experience, for the better.
Cassie Kozyrkov spent years guiding Google—and the world—into making safe, effective use of AI and data. Now, as CEO at Data Scientific, she’s on a mission to democratize AI and steer business leaders in harnessing the transformative power of machine learning. Followed by a lively conversation with Adrian McDermott, moderated by Allie K. Miller.
Keeping customers happy as your business scales can be a challenge. Hear how Degreed uses Zendesk to integrate customer service with their product, sales, and success teams. You’ll learn tactics for keeping customer retention high, seamlessly automating requests, running a lean team in hyper growth, and more.
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Customers are excited about the possibilities of AI. Now’s the time to understand their expectations for the future of customer experience. Our presenters and expert panel dive into how to use AI to fill experience gaps, provide instant personalization, and supercharge communication via chatbots and voice assistants—all while being empathic.
