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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

Zendesk AI Experience

 

The Future of AI Inference

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

March 05 AT 5PM, MELBOURNE 

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Is 2026 the year of Inference?


Get the latest on the ANZ AI inference market from Groq, then join a fireside chat with Groq and Zendesk on leveraging ultra-fast Inference for agentic AI.

Register today
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Zendesk Event Image

Zendesk AI Experience

 


Join us for an evening designed for engineers, AI practitioners, and tech innovators eager to dive deep into the rapidly evolving landscape of AI hardware and large language models (LLMs). This is your chance to gain expert insights, engage in a fireside chat, and connect with Melbourne’s vibrant tech community.


AI is no longer a lab project, it is embedded in customer support, digital workflows and enterprise decision making systems. As organisations scale AI into real-world environments, inference has emerged a critical layer of the AI stack.

This session will explore why inference is becoming the strategic battleground in enterprise AI and how purpose-built chips are redefining production systems.



We'll also be sharing:


•

Key advancements shaping AI hardware and their impact on model performance

•

Understanding the chips powering modern LLMs and what this means for latency, throughput, energy efficiency, and cost

•

How to evaluate and select an LLM provider: model suitability, service level agreements, pricing, compliance, tooling, and data sovereignty considerations

•

Best practices for deploying LLMs in production: robust retrieval-augmented generation (RAG), evaluation methods, guardrails, and light fine-tuning techniques such as LoRA

•

Emerging hardware trends and what’s next for AI acceleration

Who should attend?


AI Experience is for the Melbourne tech community—whether you’re in the midst of AI transformation, planning your first steps, or a bit AI‑wary.

Come along if you are:

•

Founders and leaders shaping AI strategy

•

Developers, engineers, and architects shipping AI features

•

Product, design, and data teams prototyping human-like experiences

•

Creatives, marketers, and operators exploring real-world use cases

•

The AI‑curious—and the AI‑cautious

  Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

Get a worldview

…from TrendWatching - one of the world’s leading consumer trends firms.

Hear predictions on the future

…of AI and the impact on CX with Adrian MCDermott, Chief Technology Officer at Zendesk

Don’t miss our live discussion

…with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

Visit the CX Playground

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Speaker Name

Job Title

Company Name

What to expect

Agenda (option 2)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

5:00PM

Arrival & networking

Network with peers over a drink and canapés. 

5:30PM

Hear from Groq on the ANZ AI Inference market

5:45PM

Panel discussion with leaders from Groq & Zendesk


 

The discussion will cover the following:

 

AI Production Inflection Point
Inference as the Competitive Advantage
Why Architecture Matters: Silicon to API
Determinism & Real-Time AI
The Economics of Inference at Scale
Selecting LLMs & Infrastructure Stack
Designing Production-Grade AI Systems
The Future of AI Acceleration

6:15PM

Network with peers


7:00PM

Event wrap



Hear from Nidal Zoghbi

Enterprise Sales Leader, Groq

Representing Groq, Nidal will share insights into how the industry is rethinking AI compute and why deterministic, purpose-built inference architecture is reshaping performance at scale.

Groq was designed from the ground up for AI inference. Unlike general-purpose GPU architectures originally optimised for training and graphics workloads, Groq’s Language Processing Unit (LPU) is purpose-built to deliver deterministic execution, predictability, linear scaling performance and high throughput with consistent response times. 


Speakers

Marko Slabak

 

AI Solution Architect

Groq

Abhinay Kathuria

Director, Machine Learning Engineering

Zendesk

Darragh Kennedy

Director, Software Engineering

Zendesk

Adi Glasman

Vice President - Software Engineering

Zendesk

Thank you to our sponsors

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Gold Sponsors

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Silver Sponsors

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Zendesk Melbourne



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