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What agile event programs are and why they're essential

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ZENDESK PRESENTS

Workshop: KI-unterstützte CX live ausprobieren & erleben*

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

25. Februar 2026 | 9 UHR | CCW Berlin 

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Erleben Sie, wie moderne KI Kundenservice transformiert – und testen Sie Zendesk direkt selbst! In unserem exklusiven, praxisorientierten Workshop erhalten Sie vor Ort einen temporären Zugang zu Zendesk, probieren aktuelle KI-Funktionen hands-on aus und profitieren vom Austausch in kleiner Runde. Bringen Sie einfach Ihren Laptop mit – wir kümmern uns um den Rest.

 

*Dieser Workshop richtet sich an Interessierte, die Zendesk noch nicht kennen. Wenn Sie bereits Kund:in sind, melden Sie sich bitte bei uns - wir vereinbaren gern einen individuellen Termin.

Jetzt anmelden
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Das erwartet Sie:


Key takeaways:


•

Interaktives Guided Lab: Wir führen Sie schrittweise durch spannende Szenarien. Erleben Sie ohne jedes Vorwissen direkt in der Anwendung, wie einfach KI-gestützter Service funktioniert. 

•

Hands-on Experience: Testen Sie Zendesk live mit eigenem temporären Zugang und entdecken Sie die Möglichkeiten aus erster Hand!

•

Exklusive Workshop-Atmosphäre: Kleine Gruppe, individuelle Betreuung, wertvolle Einblicke und direkter Austausch.

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

09 Uhr 

Treffpunkt am Zendesk Stand: Halle 1 | A15

Wir treffen uns, um dann gemeinsam zum Meetingraum in Halle 2 zu gehen. 

09:15 Uhr

Begrüßung & Impuls: Conversational CX & KI mit Zendesk

Kurze Vorstellung der Teilnehmenden, Ziele des Workshops, Ablaufüberblick. Einblicke in den CX Trends Bericht 2026. 

09:30 Uhr

Hands-on Session

Teilnehmende loggen sich mit temporären Zugängen ins Zendesk-System ein, probieren Use Cases und KI-Funktionen selbst aus. Das Zendesk-Team steht für Fragen, Hilfestellung und Tipps bereit.

10:15 Uhr

Q&A & Erfahrungsaustausch

Fragen aus der Runde, gemeinsame Reflexion und Diskussion der Eindrücke.

10:25 Uhr

Abschluss & Ausblick

Nächste Schritte, Möglichkeiten zur Vertiefung, Kontakthinweise.

Ihre Workshop-Hosts

Marc Voigt

Solutions Consultant

Zendesk

Christopher Harms

Principal Solutions Consultant, Business Architect

Zendesk

Location

Estrel Congress Center (ECC)

Sonnenallee 225

12057 Berlin


CCW - Halle 2 - Meeting Raum 1. Stock

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