Zendesk CX Connect

Name: Zendesk CX Connect
Start: 2026-03-19T17:00:00-04:00
Location: 550 Bourke St

Firstname Surname

This is what I do

Company name

Mrs Robinson

Wishes you a wonderful day

12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

Zendesk CX Leadership connect

Metrics to Mindset: Building a Culture of Customer Obsession

MARCH 19, 5PM, MELBOURNE

CX Connect is a community-focused event for customer service leaders designed to foster meaningful peer learning. Together, we’ll discuss and explore how AI is shaping modern customer service while connecting with leaders passionate about embedding a strong customer focus into culture and decision-making.

Agenda

We’ll learn how leaders foster a culture where every frontline employee is empowered to anticipate and exceed customer needs, how leadership can model customer-centric behaviors, and how teams can leverage AI tools to align around customer outcomes and drive smarter, faster decisions.

5 pm

Welcome drinks

Network with your peers while settling in with some light drinks and snacks

530pm

Fireside chat with PetStock and QuadLock

Practical insights on aligning people, processes, and technology around the customer, empowering teams to make better decisions, and maintaining a relentless focus on customer value

6pm

Open Q&A and Facilitated Discussion

What does customer-obsession look like in your world? How are you championing a customer-centric culture?

630 pm

Open networking till close

Hang around and meet new business connections, or join our conversation tables (guided by conversation starters)

Agenda (option 2)