Zendesk Deep Dive: Action Builder

Name: Zendesk Deep Dive: Action Builder
Start: 2026-01-21T13:00:00-05:00
End: 2026-01-21T14:00:00-05:00
Location: Check your inbox for an email from Zendesk with your unique event link.

ZENDESK Deep dive

Build smarter workflows with Zendesk Action Builder

January 21 | Virtual | 1 PM PT | 60 minutes

Turn complex processes into automated, repeatable actions—no engineering required.

Register now

What to expect

In this session, you’ll learn directly from the team behind Action Builder and see how this tool empowers admins and operations teams to scale multi-step operations across AI and human agents.

Action Builder overview and ecosystem fit
How Action Builder fits within the Zendesk Resolution Platform to streamline cross-team workflows across support, sales, IT, and more.
Designing effective action flows
How to build scalable, multi-step automations that reduce manual work and improve consistency using click-to-configure integrations
Rolling out AI-powered automations that stick
Best practices for launching, governing, and driving adoption of AI-powered automations
Live demo and Q&A
See Action Builder in action and get your questions answered by the product team