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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

Zendesk INDUSTRY INSIGHTS

Resolution is the New Retail Currency

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

MARCH 4 | Virtual | 1 PM PT 

This is a cool intro line to the event.

Native IT asset management is here. In this 45-minute session, get a live demo of the latest ITAM features, and see how Purpose Brands — the $3.7B power behind OrangeTheory, Anytime Fitness, and Bar Method — unified their global IT strategy in a single platform.

Register now
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Zendesk Event Image

Zendesk webinar

VIRTUAL EVENT
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APRIL 21 | 11:00 AM PT / 2:00 PM ET 


How Purpose Brands scales IT with Zendesk ITAM

Tuesday
, 
March 
31

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

This is a cool intro line to the event.

Native IT asset management is here. In this 45-minute session, get a live demo of the latest ITAM features, and see how Purpose Brands — the $3.7B power behind OrangeTheory, Anytime Fitness, and Bar Method — unified their global IT strategy in a single platform.

Register now
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Zendesk Event Image for ITAM

Host

Portrait

Leanne Rone

Senior Product Designer

Leanne Rone will be your host, speaking about their experience as a Senior Product Designer and interactive UX designer.

Speakers

Nick Devlin 


VP of Technical Operations

Purpose Brands 

Joel Cohen


Senior Product  Manager

Zendesk

Louis Leung

Senior Product Marketing Manager

Zendesk 

Support your CX vision


What you’ll learn

 

In 45 minutes, get a live product demo, interactive Q&A, and strategic blueprint used by Purpose Brands’ VP of Technical Operations.


You’ll walk away with a roadmap to:

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Consolidate your stack: Unify asset and service management on one platform

•

Cut the spreadsheets: Automate inventory updates to ensure 100% data accuracy

•

Improve governance: Track lifecycles and budgets to make data-driven decisions

•

Predict asset trends: Ask your asset data anything and uncover patterns with AI powered reporting

•

Slash MTTR: Resolve issues faster with instant device context at your fingertips

Register now
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Zendesk’s new, native ITAM is here

Imagine just one platform for assets, service, and action. Zendesk ITAM is the simplest way to provision devices, automate inventory tracking, and deploy device updates without ever leaving the ticket, so you can get teams back to work faster.

 


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March 
31
, 
2026
9:00am
–
10:00am

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

Speakers

James Darrall

 Enterprise Account Executive, Zendesk

Company name

Renee Powell


Senior Solutions Consultant- Enterprise, Zendesk

Company name

Lindsay Simons

Global ABM Director, Zendesk

Zendesk

Speakers

James Darrall

 Enterprise Account Executive, Zendesk

Company name

Renee Powell


Senior Solutions Consultant- Enterprise, Zendesk

Company name

Lindsay Simons

Global ABM Director, Zendesk

Company name

About


Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.


This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

Key takeaways:

•


Hey CX leaders and teams!

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Please join us for a roundtable dinner over drinks and great food to discuss how the Fintech companies in the UK have evolved into unavoidable players in recent years and forever challenging the status quo in the industry.


This invite-only event is an opportunity to discover the latest customer experience trends of 2022 and what this year looks like for companies and the industry they play in. Joining us on the day will be two of our fastest-growing fintech customers HyperJar and Roava a subsidiary of FCMB UK. Get your questions at the ready!

Register now
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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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Support your CX vision


What you’ll learn

 Calling all our EMEA folks!  We’ve got a dedicated track just for your timezone.


Not in North America? We’re hosting a second session at a time that actually works for your schedule. [See the EMEA track]

Register now
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