Zendesk National User Group

Date TBD

12pm

Schedule item

Schedule description.

When does the event take place?

The event takes place from September 1st to the 2nd. 

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK meetup

Zendesk National User Group

Wednesday
, 
June 
2

11:00am PDT/2:00pm EDT

Join Zendesk as we bring together our user community to network, to discuss Self-Service and best practices to help you stay engaged with your customers across every channel.

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Speakers

Sarah Reed

senior director of content and event marketing

ZENDESK

Jeremy Korman

Senior product marketing manager, self-service

ZENDESK

Gerard Cafaro

Head of customer service

INFOGIX

Melissa Burch

Director, SELF-SERVICE and proactive support

ZENDESK

Karl Gabbey

Knowledge manager

iMANAGE

About


Understanding exactly where your team is on the CX maturity scale is crucial to determine benchmarks and strategies for improving your CX program. 


This will be an immersive open conversation with live Q&A. If you can’t join us on June 2nd, you can still watch the on-demand recording afterward by registering.

Key takeaways:

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Learn how three customers are using Self-Service to improve their customer engagement.

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See quick wins for your agents and customers alike

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Key business outcomes in achieving higher customer satisfaction. 

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Key takeaways:

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Schedule


11:00AM - 11:05am

Welcome


11:05am - 11:30AM

Customer Panel & Live Q & A 


11:30AM - 12:00PM

Community Breakouts Rooms


Zendesk National User Group

A CX event for topsy-turvy times

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Location

Sponsors

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FAQs

When does the event take place?

The event takes place from September 1st to the 2nd. 

Where does the event take place?

The event takes place at the Academy of Natural Sciences

Who is invited to the event?

Event organizers who are interested in learning about how to optimize their event marketing efforts to maximize their conversion rates are invited to the event. 

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RESOURCES

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