12pm

Schedule item

Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

Speaker Name

Job Title

Company Name

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

ESCENARIO DE LIDERAZGO CON MIT SLOAN REVIEW - LA EVOLUCIÓN DE LOS LÍDERES

Una gestión con enfoque en los empleados, clientes y experiencias.

ESCENARIO TENDENCIAS - TENDENCIAS EN EXPERIENCIA DEL CLIENTE

Las principales tendencias del mercado a través de la perspectiva de los expertos.

ESCENARIO DE ÉXITOS - CASOS DE ÉXITO EN CX CON CLIENTES ZENDESK

La Relación con Clientes Impactando los Negocios.


Cómo crear la mejor experiencia a través de la innovación, modelos de liderazgo y el método IKIGAI

• Rosa León - Founder & CEO, Pausas.
• Javier García - Co-founder & CEO, Huum.tv.



Total Economic Impact de Zendesk: Una evaluación del retorno de la inversión con Zendesk.

• Carmen Serradilla Ortiz - Consultant,
Ponente invitada Forrester TEI.




Cómo conectar con tus clientes en un mundo digitalizado: Conoce el caso de Yummy y Hugo App

• Andrés Márquez - Senior Director Customer Experience, Yummy
• Darwin Gabourel - Regional Customer Experience Manager, Hugo
• Ivan Leaños - Account Executive, Zendesk




Persuadir para

trascender el CX




• Alejandro Llantada Toscano - Director Asociado, The Persuasion Institute.


Novedades en CX Trends 2022 y últimas versiones Zendesk



• Walter Hildebrandi - CTO, Zendesk



Cómo lograr un crecimiento acelerado y la retención de tu equipo a través del CX: Conoce los casos de Payválida y Guros

• Andrés Mejía - COO, Payválida
• David Valenzuela - Head of Operations, Guros
• Mario Zuriel - Account Executive, Zendesk




La actitud no basta para la satisfacción y retención de los clientes



• Víctor Quijano - Experto en servicio al cliente B2B y cliente interno.


La era de los servicios conversacionales: cómo conectar con clientes hiperconectados


• Diana Martínez - Channel Partner Manager, Whatsapp
• Adolfo Román - Ejecutivo de Sunshine Conversations, Zendesk

La importancia del servicio al cliente en el comercio electrónico: El caso de cómo GS1 México construyó una herramienta madura en CX

• Eduardo Núñez Acevedo - Gerente Senior de Transformación Digital, GS1 México.
• Gabriela Flores - Territory Solution Consultant, Zendesk.