12pm

Schedule item

Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

Speaker Name

Job Title

Company Name

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

List Item

Clear your calendar - It's going down! Splash Blocks kicks off on April 20th, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Clear your calendar - It's going down! Splash Blocks kicks off on March 16th, and you're invited to take part in the festivities.

Speaker Name

Speaker Title

Short speaker biography. 

CANAL DE LIDERAZGO CON MIT SMR MÉXICO - LA EVOLUCIÓN DE LOS LÍDERES


Una gestión con enfoque en los empleados, clientes y experiencias.

 

 CANAL DE TENDENCIAS DE EXPERIENCIA AL CLIENTE


Las principales tendencias del mercado a través de la perspectiva de los expertos.

 

CASOS DE ÉXITO EN CX CON CLIENTES ZENDESK

 

La Relación con Clientes Impactando los Negocios


De las quejas a los hallagos: Convertir los comentarios negativos en experiencias positivas para los clientes



• Tania Ramos - Strategic Planning Director | Commerce & Fintech de Mercado Libre



CX inteligente: lo que los consumidores esperan de la IA


  

• Isidro López, Solutions Consulting Manager, Zendesk.



 

Clientes conectados e informados en todos los canales con  Avianca 

 

• Felipe Segura, Gerente de Desarrollo Corporativo en Avianca 

 • Felipe Peña, Senior Enterprise Account Executive, Zendesk





El poder de la personalización, ¿cómo crear un CX memorable?


 


• Irma Wilde, VPGM Customer Service de AT&T México



¿Vamos a hablar? El poder de los negocios conversacionales

 

 

 

• Luis Díaz- Principal Platform Architect, Zendesk. 



Panel de Expertos en CX con MACH

  

• Manuel Férnandez, Process Manager Tech, MACH

• Emmanuel Avilés, Sr. Customer Success Manager, Zendesk

• David Gallardo, Sr. Enterprise Account Executive, Zendesk






Hablemos de humanos: Cómo conversar con tus clientes con IA sin perder la conexión humana


• Néstor Marquez, Estratega en temas de IA, Consultor, Atención al cliente & Conferencista









Employee Experience: Convierte la experiencia de tu agente en parte de tu estrategia de CX

 

  

•  Yuly Virviescas - Solutions Consultant,
Zendesk.






 

 

 

 

 

 

Cómo ganar agilidad operacional para escalar tu negocio


• Erick Calderón, Director General Adjunto, Grupo Arcsa

• Diana Granados, Directora Administrativa Financiera, CFIA

• Carolina Richmond, Administrativa Financiera, CFI

• Mario Pérez, Senior SMB Account Executive, Zendesk