Pick up your badge, mingle around in the partner exhibition and talk and meet your peers 

Mega, a fast-growing Belgian energy provider, uses Zendesk to streamline support, boost efficiency, and deliver a consistent customer experience. At Zendesk Presents Amsterdam, they will share their learnings, best practices, and future plans for scaling service as they grow.

Matthias Goehler, EMEA CTO at Zendesk, shares Zendesk's vision for the future of customer and employee service. Get hands on advice on how to apply AI to your business, both now and in the future.

CX (Customer Experience): 
- Discover how babelforce and Forterro use deep Zendesk integration and AI to unlock service personalization at scale while enhancing customer experience and satisfaction with a human touch.

- Explore how ehouse.nl partnered with Cloudmotion to transform customer service through AI-driven outsourcing. See how automation and scalable solutions enable fast, efficient, high-quality support.

ES (Employee Service): 
- Find out how Jims partnered with Premium Plus to replace Outlook with Zendesk, improving internal support, enhancing communication across 80 clubs, and speeding up issue resolution with smart tools.

- Learn how JDE Peet’s, in partnership with Vaimo, modernized global HR support using Zendesk to drive accessibility, efficiency, and a better employee experience through automation and self-service.

Join the no code hackathon to explore Zendesk’s new app builder. Learn how to create powerful apps in minutes and try it yourself with no coding skills required.

Connect with Zendesk partners, explore innovative solutions, and recharge with a coffee while discovering new ways to enhance customer experience.

The Zendesk AI Deep Dive series hosted by Pim Zwaan, Principal Solutions Consultant at Zendesk, explores how Zendesk's AI features, such as Zendesk Agentic AI agents, Copilot, and App Builder, are transforming customer and employee service. Learn how these tools enable businesses to create smarter, scalable, and future-proof support systems that enhance agent productivity and improve customer experience.

Vincent Vermeulen, founder of School for Butlers and Hospitality, brings his expertise from luxury service to the customer service world. With a background in Michelin-starred restaurants and butler training, he demonstrates how personalized, attentive service can be applied to customer interactions, much like Zendesk’s customer-focused solutions. Learn techniques to build loyalty, anticipate customer needs, and create unforgettable experiences through human touch and exceptional service.

Wrap up the day with drinks and snacks on the stunning rooftop and enjoy some sunshine