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What agile event programs are and why they're essential

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Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

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ZENDESK PRESENTS

Chicago

AI Effect & Workshop  

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

AUGUST 27TH AT 12:30PM | CHICAGO

This is a cool intro line to the event.

Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact across the org and delivering better service – leading to happier customers.

 

Join us on August 27th at RPM Events to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop centered around AI agents Advanced. You’ll leave this workshop with a greater understanding of how integrating AI agents with your existing data sources can amplify their impact on your organization – elevating customer experience and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour.

 

You won’t want to miss it! 

Register now
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Zendesk Event Image

Some additional insights…

Here is what our customers are seeing: 

•

91% of Zendesk customers report that AI has improved the overall service quality​ of their CX operations

•

86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores (CSAT)

Based on these findings, we’re proactively setting you up for success with AI at your organization. During our exclusive interactive workshop, you’ll explore three real-life use cases through live demos and accompanying hands-on exercises for each demo:


-Solve Customer Issues & Frustrations
-Drive Personalization 
-Generate Revenue 


So register today, bring your laptop and get ready for an engaging afternoon! 

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

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Placeholder image alt text

Agenda

12:30PM

Check-in

Pick up your name tag and connect with peers

1:00PM

AI Effect Deep Dive 

Learn from experts on the impact of AI in customer service

1:30PM

Customer Interview

Hear from our customer’s POV on the Zendesk AI Effect Report

2:00PM

Coffee Break

Get up and stretch your legs, grab some water and get ready for your demo + hands-on exercises

2:15PM

AI Agent Advanced Hands-On Workshop

Log into the WiFi and enjoy the interactive workshop

4:00pm

Happy Hour

Debrief the day with fellow leaders over a refreshing beverage and light bites

5:30pm

Event Concludes

Thanks for joining us!

Speakers

Danielle Jorgenson

Manager, Solutions Consulting

Zendesk

Peter Gillon

Group Manager, Product Marketing

Zendesk

Jeremy Korman

Group Manager, Product Marketing

Zendesk

Katie Priest

Senior Solution Consultant

Zendesk

Satish Iyer

Senior Solution Consultant

Zendesk

Amy Wendling

Senior Manager, Customer Success

Zendesk

Frequently Asked Questions

What date does the event take place?

The event is on Wednesday, August 27th at 12:30PM CT.

Do I need to bring my laptop for the workshop or will they be provided? 

You will need to bring your own laptop for the interactive session - wifi and login details will be provided upon arrival. Please come with your laptop fully charged. 

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register themselves here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered. The invite is non-transferable. 

Who can I contact about event accessibility?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you have questions or need an accommodation for this event, please contact Kelsey at kelsey.hardt@zendesk.com.

I can no longer attend in-person. What should I do?

Email kelsey.hardt@zendesk.com to be removed from the guest list.

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Location

RPM Events

317 N Clark St.

Chicago, IL 60654

Thank you to our sponsor, Faye.

Zendesk Partner

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