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What agile event programs are and why they're essential

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Nov 
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Enhance your user experience and build brand equity with your design vernacular.

Enhance your user experience and build brand equity with your design vernacular.

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Enhance your user experience and build brand equity with your design vernacular. This is the event description.

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ZENDESK PRESENTS

CX Exchange

Roadshow

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

November 2025

München - Zürich - 


Hamburg - Frankfurt

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Unsere Roadshow wurde speziell für Führungskräfte im Bereich Customer Experience entwickelt, die in der Ära der KI einen Schritt voraus sein wollen.


Von wegweisenden Produktinnovationen bis hin zu direkt umsetzbaren Insights: Diese Events sind darauf ausgerichtet, Ihre CX-Strategie zu stärken, neue Impulse zu geben und Ihr professionelles Netzwerk zu erweitern.

Zu den Events
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Live. Lokal. Lösungsorientiert.

Whitepaper

München 

Am 11. November 2025 im Y.OUR Pavillion.

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Podcast

Zürich 

Am 12. November 2025 in den Resilient Studios.

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Annual Report
Hamburg

Am 18.  November 2025 in der Sturmfreien Bude Elphiblick.

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Frankfurt

Am 20. November 2025 im Das Herz von Frankfurt.

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Stärken Sie Ihre CX Vision


Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.


This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

Key takeaways:


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Key takeaway 1

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Key takeaway 2

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Key takeaway 3

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Key takeaway 4

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Key takeaway 5

Treffen Sie uns in Ihrer Nähe

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11. November
in München 

  

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12. November

in Zürich

 

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18. November 

Hamburg

 

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20. November

Frankfurt


Unsere CX Experten

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Tanja Hilpert

 VP Central Europe (DACH & CEE), Zendesk

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Björn Bauer

 Director, Solutions Consulting, Zendesk

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Andreas Ackermann

Principal Solutions Consultant, Zendesk

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Christopher Harms

Principal Solutions Consultant,  Business Architect, Zendesk

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Frank Busch

Principal Solutions Consultant, Zendesk

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Jörg Vödisch

Principal Solutions Consultant, Zendesk

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Marc Voigt

Solutions Consultant,

Zendesk

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Dagmar Weiss

Senior Account Executive, 

Zendesk

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Daniel Moraru

Lead- Customer Service, 

Digital Charging Solutions

Treffen Sie uns in Ihrer Nähe

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Was Sie erwartet

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Unsere CX Experten

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Unsere CX Experten

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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Enhance your user experience and build brand equity with your design vernacular.

Enhance your user experience and build brand equity with your design vernacular.

Placeholder image alt text

Enhance your user experience and build brand equity with your design vernacular.

Enhance your user experience and build brand equity with your design vernacular.

Placeholder image alt text

Enhance your user experience and build brand equity with your design vernacular.

Enhance your user experience and build brand equity with your design vernacular.

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