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What agile event programs are and why they're essential

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12pm

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ZENDESK PRESENTS LYON

IA : vers une nouvelle dimension de la relation client

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

MARDI 3 DÉCEMBRE DE 9H À 11H

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Synolia et Zendesk déplacent Zendesk Presents à Lyon !

Rejoignez notre événement phare et participez à une matinée intimiste dédiée aux professionnels CX pour découvrir nos innovations IA.

Réservez votre place
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Plongez dans l’univers de la relation client réinventée par l’IA Gen et soyez acteur du changement !


Transformez votre approche de la relation client grâce à l'intelligence artificielle !


Rejoignez-nous le 3 décembre 2024 au Rokoriko (Lyon) pour une matinée immersive dédiée à l’innovation et à l’IA.

Cet événement vous offrira des insights précieux sur les tendances actuelles, des démonstrations de solutions innovantes, et des exemples concrets d'entreprises ayant réussi leur transformation CX.

Pourquoi y participer ?

•

Découvrir les innovations : De l'automatisation des interactions à la personnalisation des services, explorez les outils et technologies qui révolutionnent la façon dont les entreprises interagissent avec leurs clients.

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Rencontrer des experts : Bénéficiez des meilleures pratiques en relation client avec l'IA Gen grâce aux leaders d’opinion, experts Zendesk et Synolia ainsi que d’autres entreprises innovantes.

•

Cas pratiques et retours d'expérience : Apprenez à travers des études de cas concrets et des témoignages de FitnessBoutique, Aéroport de Lyon et Interflora ayant réussi à transformer leur relation client notamment grâce à l'IA Générative. Analysez leurs démarches et adaptez leurs stratégies à vos propres besoins.

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

9H

Accueil 

Accueil des participants, petit-déjeuner et networking. 

9h30 - 9h45

L'IA Gen : nouvel horizon de la relation client 

9h45 - 10h05

Découvrez tout le potentiel de l'IA pour la CX avec Zendesk

Démonstration de la plateforme Zendesk, à la pointe des besoins clients.

 

10h05 - 10h35

Table ronde - "IA et CX : de la réflexion au résultat"

Retours d’expérience croisés pour intégrer toutes les potentialités de la tech et tenir le cap de la performance, du back au front office.

Avec Nicolas Sadoulet, Responsable relation client, Aéroports de Lyon

Laurent Pelletier, Groupe Customer Care Manager, Interflora

et Florie Moyne-Picard, Responsable du service client, FitnessBoutique

 

10h35 - 10h45

Questions-réponses 


10h45

Networking 


Intervenants

Nicolas Sadoulet

Responsable relation client

Aéroports de Lyon

Florie

Moyne-Picard

Responsable du service client 

FitnessBoutique

Laurent Pelletier

Groupe Customer Care Manager

Interflora

Guillaume Coffre

Principal Solutions Consultant

Zendesk

Yannis BAYBAUD

Chef de projet CRM 

Synolia

Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Lieu

Rokoriko | Creative Experiences

52 Quai Rambaud

69002 Lyon

Événement co-organisé par

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