Zendesk Presents Singapore

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What agile event programs are and why they're essential

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Schedule item

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

Zendesk Presents

Singapore

August 22 9:30am - National Gallery Singapore

The Ngee Ann Kongsi Auditorium

The future of customer experience is coming to you.

We’re bringing the world of exceptional experiences to your doorstep. You’ll see product innovations in action, learn how to apply new technology like AI to your business, and meet industry peers—right here in our community.

Register Now

Your day at a glance

Join us for an insightful day of sessions where we’ll delve into the heart of customer experience (CX) at Zendesk Presents in Singapore! This immersive, in-person experience will bring together over 100 of the brightest minds in the community.

Hear from experts in their fields as they share big ideas and strategies - where AI meets empathy, and technology blends with human-centric service excellence.

You’ll get the opportunity to:

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Hear about CX best practices

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Learn strategies for humanising your AI approach

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Gain insights from Carousell and Endowus on creating best-in-class experiences

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Network with industry peers and subject matter experts

Agenda

10:00am

Arrival and registration

Collect your badge, grab a coffee and check out the activities in the expo hall.

10:30am

Welcome & keynote

11:00am

Power your CX teams with Zendesk AI

Zendesk AI is the intelligence layer that makes every customer interaction smarter, efficient, and helpful. Join our product deep-dive session to learn about the latest AI tools for your customers, agents and admins that are shaping service experiences of the future.

11:20am

Maximize team performance with Zendesk Workforce Engagement

Explore the combined impact of Workforce Management (WFM) and Quality Assurance (QA) as key drivers in cultivating a culture of continual progress within support teams. Build a continuous improvement lifecycle, beginning with precise forecasts of coverage needs and strategic schedule optimization.

11:40am

Fireside Chat - CX 2027 Planning for Tomorrow’s Exceptional AI Experiences

Join Carousell and Endowus as they discuss their vision of how CX will look in 2027 and beyond. From providing bespoke AI-powered service to leveraging real-time data to shape each experience, this fireside chat will be packed with insights to help you plan for the future.

12:00PM

Networking Lunch

Speakers

Matthias Göhler

General Manager WEM, CTO Office

Zendesk

Maureen Chong

RVP Sales, Asia, GCR & Korea

Zendesk

Alaina Franklin

RVP, Customer Success, APAC

Zendesk

Danny Ho

Client Experience Lead

Endowus

Gijs Verheijke

Director of Customer Experience & Product Manager Customer Service

Carousell

Akshay Bhonde

Director of Artificial Intelligence

Pelago

Andre Lee

Senior Solutions Consultant

Zendesk

Eugene Cheok

WFM Specialist

Zendesk

Anton Cui

Principal, Solutions Consultant

Zendesk

Frequently Asked Questions

On what date does the event take place?

The event is scheduled for Thursday, August 22, 2024 at The National Gallery in Singapore.

Is this a product-led event?

This is a networking and product event where we will introduce our latest products and enhancements while creating an environment to foster connections and idea sharing.

At what time does the event start?

Registration and networking breakfast will start from 9:30am until 10:30am when the actual event will kick-off with a keynote.

Who else is attending?

Most of the people who have registered to the physical event are from the Customer Service, IT, Operations and Employee Services departments. Some of the biggest local and international brands across all industries will be represented at the event so expect some good networking.

Is parking included?

We have 50 complimentary passes that will be handed out on a first come first serve basis. Duration of the pass will be 4 hours.

What if I can't make it?

The event will be streamed live - Register here for the online event

The Venue

National Gallery Singapore

1 St Andrew’s Road #01–01
Singapore 178957'

The Ngee Ann Kongsi Auditorium

© Zendesk 2024

RSVP now

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