Zendesk Presents Stockholm

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ZENDESK PRESENTS

Where the future of service happens

APRIL 29, STOCKHOLM
DOORS OPEN FROM 12.00

Gain new knowledge to sharpen your service strategy. Get closer to the latest AI updates. And meet the who’s who of business—right here in our community!

Register now

What’s next in human centric AI

Are you ready to take your service to the next level, while fully embracing the AI era?

Join us for a day filled with insights and meaningful connections with over 200 leaders in customer service, IT, and employee experiences. Discover the latest AI breakthroughs through keynotes, product sessions, customer stories, and explore the partner expo—all woven together into one buzzing event experience!

On the agenda:

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Real-world success stories from Norwegian, EasyPark and Lyse Dialog

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Inspiring keynote session on how AI fundamentally is transforming the future of work

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The latest and greatest AI updates from Zendesk

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Engaging breakout sessions where you can learn more about AI agents, employee experience and much more!

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Networking opportunities with Zendesk partners and industry peers

Keynote speaker

Claudia Olsson, appointed Young Global Leader by the World Economic Forum, is an innovation leader and speaker in the field of digital transformation. In her talk, Claudia explores how AI is fundamentally transforming the nature of work and redefining what it means to be a leader. She provides practical insights into how work itself is evolving, from AI-augmented decision-making to new models of collaboration between humans and machines, showing leaders how to foster teams where human creativity and AI capabilities complement each other.

Event content

12:00

Registration & networking lunch

Pick up your badge, grab some light lunch and mingle around in the partner exhibition.

13:00

Welcome to Zendesk Presents

Get ready for a day filled with surprises as our event host kicks things off and sets the stage for an unforgettable experience

13:05

Customer spotlight: Lyse Dialog

Get inspired by Lyse Dialog, an early adapter in the CX space. Hear how they work with Advanced AI, Quality Assurance and Workforce Management to optimise both service and agent experience.

13:40

Zendesk AI innovations

Matthias Goehler, EMEA CTO at Zendesk, shares Zendesk's vision for the future of customer and employee service. Get hands on advice on how to apply AI to your business, both now and in the future.

14:00

Fireside chat: EasyPark

Hear how EasyPark leverages AI to scale its global customer service, while empowering agents to excel in their roles. Get their best learnings and hands on advice on how to get started yourself!

14:20

Networking break in expo area

Whether you’re dropping into a product demo, visiting a sponsor booth, or chatting in the lounge area – there’ll be plenty of time to get to know your fellow attendees.

14:50

Breakout session: AI deep dive

Learn more about some of the the latest AI features from Zendesk

- AI enhanced knowledge - Kasia Karpinska, Zendesk

- AI agents advanced - Mirza Beširović, Zendesk

14:50

Breakout session: Employee Services

Curious on using Zendesk for your employee services? Join this session for great learnings and hands on advice.

- Customer spotlight - Benedikte Hafr & Madara Ivane, Norwegian
- Employee services Demo - Andreas Olofstam, Zendesk

14:50

Break out session: Partner inspiration

Get insights and best practice from our beloved Zendesk partners

- Fireside chat on voice with Ulrik Nordart, EasyPark & Julian Hertzog, Babelfoce
- Vaimo - Customer inspiration

14:50

Break out session: Hackathon without coding - test Zendesk’s new app builder

Learn more about the new app builder and get the opportunity to test it. No coding experience is required and a price will be given to the best app! If you want to attend, please send an email to maria.karlsson@zendesk.com

- Hosted by Niclas Cedermalm, Zendesk & Robert Wiesemborski. Zendesk

15:45

The future of work: Navigating a new paradigm

Join Claudia Olsson when she explores how AI is fundamentally transforming the nature of work. Get practical insights into how work itself is evolving, from AI-augmented decision-making to new models of collaboration between humans and machines.

16:45

Happy hour hosted by babelforce and Happirel !

Celebrate the day with drinks and snacks in the lounge area!

Our experts– more to come soon!

Matthias Goehler

CTO EMEA

Zendesk

Ulrik Ebbe Nordart

Customer Service Manager

EasyPark

Claudia Olsson

Founder and CEO, Stellar Capacity

Young Global Leader, World Economic Forum

Benedikte Hafr

Director Payroll and Zendesk product owner

Norwegian

Even Kildal

Vice President of Strategy and Analytics

Lyse Dialog

Madara Ivane

Human resource information systems specialist

Norwegian

Andreas Olofstam

Principal Solution Consultant

Zendesk

Carina Bennefors

Director, Solutions Consulting

Zendesk

Martine Niermans

Director, Customer Success

Zendesk

Kasia Karpinska

Director, Product Management

Zendesk

Mirza Beširović

Group Product Manager

Zendesk

Adriana Sojda

Senior Customer Success Manager

Zendesk

Niclas Cedermalm

Technical Account Manager

Zendesk

Robert Wiesemborski

Senior Customer Success Manager

Zendesk

Location

Hotel At Six,
Brunkebergstorg 6, 111 51 Stockholm, Sweden

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