Our flagship event returns. It’s happening online, everywhere—and it’s made of possibilities to get you closer to your customer experience dream.
Download our event guide now, so you can plan your sessions and get the most out of the day.
A wealth of wisdom, wrapped up in one 90-minute show. Our agenda will tickle your brain and give you the confidence to take your customer experience vision into the future. Enjoy.
There’s momentum in the air. We’ve learned a lot about what customers expect and what businesses are capable of. Now, it’s time to build on our greatest lessons. Discover how our community is capitalizing on speed and innovation, to help everyone get back to business. Zendesk CEO and Founder, Mikkel Svane, and top product leaders will guide the way.
After the main show, you’ll curate your own journey. Handpick the sessions that are most helpful for you—whether that’s learning more about trends, finding practical solutions, or scheduling a demo.
Today’s customer support values good relationships over fast transactions. Therefore, businesses must scale great service experiences alongside team growth and increasingly complex support operations. Experience Management for service teams has changed the game. Vasu Prathipati, CEO at MaestroQA, discusses how to leverage innovative analytics, quality assurance, and coaching strategy to increase customer experience satisfaction.
When someone interacts with your brand, it’s your opportunity to build trust, deliver value, and drive growth. But when you’re working at scale—and in an increasingly digital world—it gets harder to make every interaction count. That’s why automation strategies are vital in delivering personalized, on-demand service that keeps customers coming back. Michael Setticasi, VP Partnerships at Ada uses the analysis of over a billion automated brand interactions to reveal his top three trends, and what we can learn from them. You’ll also meet Tile, who are combining Ada and Zendesk to supercharge their automation strategy.
