Dive into CX Trends and customer service-led growth with Zendesk Chief Technology Officer, Adrian McDermott.

Going above and beyond for individual customers doesn’t pay off in a way you might expect. It's much more strategic to curb disloyalty instead. Hear from Matt Dixon, Chief Research and Innovation Officer at Tethr and author of The Effortless Experience on how to make sure your customers keep coming back.

You can’t force the C-suite to shadow agents or listen in on support calls. But you share their values, arm them with data, and help prioritize customer feedback. Hear from Jenn Lim, CEO and Chief Happiness Officer at Delivering Happiness and author of Beyond Happiness, as well as customer stories from Trustpilot, LensDirect, and Kaplan.

1 in 3 companies still view customer service as a cost center. The truth is, it can act as a revenue generator in its own right. Hear from Matt Price, SVP of Global Advocacy at Zendesk alongside a customer story from BombBomb on how they made it happen.

Your agents are on the frontlines. And when they’re unhappy, that means higher churn rates and dissatisfied customers. Hear from Emily and Amelia Nagoski, twin sisters and authors of Burnout, about how to keep your agents and customers happy.

Teams won’t succeed without the right tools in place—and backend issues directly affect customers. Hear from National Geographic Explorer and Engineer Albert Lin, most recently featured on Disney’s “Welcome to Earth”, about the importance of processes and systems to achieve goals—whether it’s in the jungle or a call center.

Hear how Zendesk can help you navigate common customer service traps and set you up as a high-performing support organization.

Learn how Zendesk partners can support your journey to exceptional customer service.