12pm

Schedule item

Schedule description.

When does the event take place?

The event takes place from September 1st to the 2nd. 

BROADCAST 2

Wishes you a wonderful day
Register here
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BROADCAST 2

Wishes you a wonderful day

Register here
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BROADCAST 2

Wishes you a wonderful day
Register here
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Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Wishes you a wonderful day

Speaker Name

Job Title

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What agile event programs are and why they're essential

•

What agile event programs are and why they're essential

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

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What agile event programs are and why they're essential

•

What agile event programs are and why they're essential

•

What agile event programs are and why they're essential

•

What agile event programs are and why they're essential

ZENDESK WEBINAR

May 
10
, 2023

Custom space for time zones

BROADCAST 1

• North America

8:30am PDT | 11:00am EDT

• Europe/Middle East

4:30am BST | 5:30pm CEST

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Zendesk Relate is a global production, with three broadcasts in 24 hours. If you prefer another time, pick from these options.

BROADCAST 2

• North America

6:00am PDT

• Asia Pacific

6:00am SGT

11:00am AEDT

 

Register here
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BROADCAST 3

• Asia Pacific

11:00am IST

1:30pm SGT

3:30pm AEDT

 

Register here
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BROADCAST 4

• Latin America

10:00am PDT | CDMX 

Register here
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ZENDESK WEBINAR

May 
10
, 2023

Custom space for time zones

BROADCAST 1

• North America

8:30am PDT | 11:30am EDT

• Europe/Middle East

4:30pm BST | 5:30pm CEST

Register now
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Zendesk Relate is a global production, with five broadcasts in 24 hours. If you prefer another time, pick from these options.

BROADCAST 2

• North America

6:00pm PDT

9:00pm EDT


May 11th

• Asia Pacific

 9:00am SGT 
11:00am AEST

 

• Europe/Middle East

8:30am GMT +3

9:30am GMT +4

Register here
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BROADCAST 3

• Asia Pacific

11:00am IST
1:30pm SGT

3:30pm AEDT


Register here
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PT-BR BROADCAST

• Latin America

May 11th

10:00am BST

Register here
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ES-LA BROADCAST

• Latin America

May 11th

10:00am CDMX

Register here
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ZENDESK WEBINAR

Zendesk invites you to our global flagship conference

May 
10
, 2023

Custom space for time zones

BROADCAST 1

North America

8:30am PDT

11:30am EDT

Europe/Middle East

4:30pm BST

5:30pm CEST

Register now
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先進的AIの活用とCXの未来

オンデマンド配信

Broadcast 1

Broadcast 1

ご登録はこちら
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Zendesk Relate is a global event, with five broadcasts in 24 hours. Register for the one that suits you.

Broadcasts 1, 2 and 3, will be in English, supported by local language closed captioning. Broadcast 4 will be in Portuguese and 5 in Spanish.

BROADCAST 2

• North America

6:00pm PDT

9:00pm EDT

• Asia Pacific, 

May 11th

9:00am SGT

11:00am AEST

• Europe/Middle East

8:30am GMT+3

9:30am GMT+4

Register here

BROADCAST 3

• Asia Pacific

11:00am IST

1:30pm SGT

3:30pm AEST







Register here

BROADCAST 4

• Latin America,

May 11th

10:00am BRT

PT-BR 







Register here

BROADCAST 5

• Latin America,

May 11th

10:00am CDMX

ES-LA






Register here

Zendesk Relate is a global event, with five broadcasts in 24 hours. Register for the one that suits you.

All broadcasts will be in English, supported by local language closed captioning. Two of our broadcasts will have some bonus content delivered by local speakers in the local language, Broadcast 4 in Portuguese and Broadcast 5 in Spanish.

BROADCAST 2

North America

6:00pm PDT

9:00pm EDT

Asia Pacific, 

May 11th

9:00am SGT

11:00am AEST

Register here

BROADCAST 3

Asia Pacific, 

May 11th

11:00am IST

1:30pm SGT

3:30pm AEST

Register here

BROADCAST 4

Latin America,

May 11th

10:00am BRT

PT-BR 

Register here

BROADCAST 5

Latin America,

May 11th

10:00am CDMX

ES-LA

Register here

ZENDESK WEBINAR

June 
15
, 2023

Custom space for time zones

BROADCAST 1

• North America

8:30am PDT | 11:00am EDT

• Europe/Middle East

4:30am BST | 5:30pm CEST

Register now
Text goes here
X

Zendesk Relate is a global production, with three broadcasts in 24 hours. If you prefer another time, pick from these options.

BROADCAST 2

• North America

6:00am PDT

• Asia Pacific

6:00am SGT

11:00am AEDT

 

Register here
Text goes here
X

BROADCAST 3

• Asia Pacific

11:00am IST

1:30pm SGT

3:30pm AEDT

 

Register here
Text goes here
X

PT-BR BROADCAST

• Latin America

10:00am BST 

Register here
Text goes here
X

ES-LA BROADCAST

• Latin America

10:00am CDMX 

Register here
Text goes here
X

BROADCAST 2

• North America

6:00am PDT

 

• Asia Pacific

 6:00am SGT
11:00am AEDT

Register here
Text goes here
X

BROADCAST 3

• Asia Pacific

11:00am IST
1:30pm SGT

3:30pm AEDT

Register here
Text goes here
X

PT-BR BROADCAST

• Latin America

10:00am BST

Register here
Text goes here
X

ES-LA BROADCAST

10:00am CDMX

Register here
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X

A meeting of exceptional minds.

A revelation in customer experience.

And a call from an intelligent future.

本セミナーでは、2023年5月11日、サンフランシスコにて行われたZendeskのフラグシップイベント「Relate 2023」の内容を日本語字幕付きでお届けします。


カスタマーサービスやカスタマーエクスペリエンスの世界において大きなチャンスを生み出すAIが、これからのCXの未来にどのような影響を及ぼすのかを解説していきます。


また、日本独自の内容として、Zendeskが今後日本の市場向けに展開予定の最新製品情報や、アップデートされた新機能について詳しくご紹介します。

핵심 내용

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.


Keynote highlights include:

ご登録はこちら
Text goes here
X

Join us online, as we renew our focus on the next—and most notable—season of customer service.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


In the 90 minute keynote, you’ll hear from top thinkers, see features in action, and collect lessons to level up your business.

Keynote highlights

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.

 


Keynote highlights include:

•

A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

•

The future of CX, presented by Adrian McDermot, Chief Technology Officer at Zendesk

•

Updates on the Zendesk company vision and new product announcements

Register now
Text goes here
X

Join us online, as we renew our focus on the next—and most notable—season of customer service.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


In the 90 minute keynote, you’ll hear from top thinkers, see features in action, and collect lessons to level up your business.

Keynote highlights

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.

 


Keynote highlights include:

•

A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

•

The future of CX, presented by Adrian McDermot, Chief Technology Officer at Zendesk

•

Updates on the Zendesk company vision and new product announcements

Register now
Text goes here
X

AIやチャットボットの進化は拡大する一方で、カスタマーサービスの分野においてもその躍進は止まるところを知らず、いまやその導入と活用はあらゆる企業にとって喫緊の課題となっています。


しかし、日進月歩のテクノロジーに追いつくための方法や、実際の日々の業務に組み込むにはどうすればいいのか、といった疑問を解消するにはまだまだ情報が不足しており、具体的なプランの策定や体制の整備に悩んでいる企業が多いのではないでしょうか。


来る6月15日(木)に開催される本セミナーでは、2023年5月11日、サンフランシスコにて行われたZendeskのフラグシップイベント「Relate 2023」の内容を日本語字幕付きでお届けします。


カスタマーサービスやカスタマーエクスペリエンスの世界において大きなチャンスを生み出すAIが、これからのCXの未来にどのような影響を及ぼすのかを、グローバルな視点から解説していきます。


また、日本独自の内容として、Zendeskが今後日本の市場向けに展開予定の最新製品情報や、アップデートされた新機能について詳しくご紹介します。Live Q&Aセッションでは、Zendeskのエキスパートが皆様から寄せられたご質問にリアルタイムでお答えしていきます。最新の情報満載のセミナーを是非お見逃しなく!

ご登録はこちらから
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CX의 미래에 대해 배우고, 네트워크를 형성하고, 영감을 얻을 수 있는 Zendesk Relate에 오신 것을 환영합니다. 


CX와 AI 미래의 비전, 최신 기술 업데이트, 고객 스토리 등 귀사의 고객 경험과 서비스를 한단계 업그레이드해 줄 다양한 정보와 인사이트를 만나 보세요!


고객과 함께 하고, 고객을 빛나게 하며, Zendesk가 어떻게 고객 상호 작용의 힘을 비즈니스에 활용할 수 있도록 도울 수 있는지 공유합니다.


AI를 통한 대화형 고객 경험을 구현하고, 모두가 쉽고 빠르게, 보다 직관적으로 사용할 수 있도록 Zendesk가 만들어 갑니다.

アジェンダ

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.


Keynote highlights include:

•

Zendesk Vision 2023

•

次世代の世界標準「Intelligent CX」

•

生成AIの活用

•

What's New - 国内向け最新製品情報


Join us online, as we renew our focus on the next—and most notable—season of customer service.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


In the 90 minute keynote, you’ll hear from top thinkers, see features in action, and collect lessons to level up your business.

Keynote highlights

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.

 


Keynote highlights include:

•

A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

•

The future of CX, presented by Adrian McDermot, Chief Technology Officer at Zendesk

•

Updates on the Zendesk company vision and new product announcements

Register now
Text goes here
X

Join us online, as we renew our focus on the next—and most notable—season of customer service.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


In the 90 minute keynote, you’ll hear from top thinkers, see features in action, and collect lessons to level up your business.

Keynote highlights

Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.

 


Keynote highlights include:

•

A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

•

The future of CX, presented by Adrian McDermot, Chief Technology Officer at Zendesk

•

Updates on the Zendesk company vision and new product announcements

Register now
Text goes here
X

当日のアジェンダ

•

カスタマージャーニーにおけるIntelligence CXとは

•

先進的なAIとCXの未来

•

AIとデータセキュリティ

•

最新製品情報

The agenda

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges. Best of all, it’s quality time with people who just get it.

The keynote

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges. Best of all, it’s quality time with people who just get it.

After the keynote

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges. Best of all, it’s quality time with people who just get it.

After after the keynote

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges. Best of all, it’s quality time with people who just get it.

Wrap up

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges. Best of all, it’s quality time with people who just get it.

Join us online, as we renew our focus on the next—and most notable—season of customer service.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our agenda has something for everyone. Across 90 minutes, hear from top thinkers, see features in action, and collect lessons to level up your business.

Register now
Text goes here
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Speakers

Tom Eggemeier

CEO, Zendesk

Adrian McDermott

CTO, Zendesk

Cristina Fonseca

VP OF Product, Zendesk

古橋 一騎

株式会社Zendesk
カスタマーサクセス部
シニアカスタマーサクセスマネージャー

Nominations are open for the in-person event in San Francisco. This is an exclusive event, tailored to executives.  Learn more.

国内協賛パートナー

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Thank you to our sponsors

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