Hear how Zendesk Generative AI is transforming customer service experiences. Through real-world examples, this product deep dive demonstrates how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence.
Featuring:
Nazli Camlibel, Senior Product Marketing Manager, AI & Messaging at Zendesk
Jennifer Hersom, Director of Admin, Platform and Technical Marketing
An expert analyst from The Economist joins our panel of CX leaders to discuss the role of AI across our industry. You’ll learn how to maximize ROI, balance operational efficiency with customer expectations, and remain resilient in the midst of uncertainty.
Featuring:
Sarah Repucci, The Economist
Katie Rice, DFIN
Jess O'Connell, Squarespace
Kari Homan, Zendesk
CX work is demanding. The right intelligent tools can help make the work less stressful and more efficient. Join us for a day in an agent's life to see how Zendesk empowers teams to work smarter. Learn how new intelligent features like AI-powered forecasting and scheduling, customizable layouts, and self-organizing workspaces will change the agent experience, for the better.
Featuring:
Kevin Boyer, Senior Director, Product Marketing at Zendesk
The people you hire are your most valuable assets, and if you want to keep your best people from jumping ship, you must be receptive to your employees’ needs and priorities. Learn how to reshape workplace interactions by harnessing Zendesk capabilities for a superior employee experience.
Featuring:
Summer Faruqi, Director, Product Marketing at Zendesk
Legendary for running the world’s most exclusive high stakes poker game frequented by A-List Hollywood celebrities and sports figures, Molly Bloom is an inspirational speaker and one of Fortune’s Most Powerful Women. She shares a life journey of triumph, ruin, and reinvention—from Olympic dreams crushed by a career-ending accident to seeing her multi-million-dollar business threatened by organized crime and shut down by the FBI. Her story of grit, resilience and self-determination has been called a “goosebump experience". We can't wait to welcome her to the main stage.
