Pick up your badge and grab a refreshment , mingle around the expo area and connect with peers across a variety of industries .

Join Zendesk executives Tom Eggemeier, Shashi Upadhyay, and Candace Marshall as they open the day sharing our vision for the future of exceptional experiences & unveiling the latest innovations in AI, automation in CX & ES. You’ll be the first to hear about the latest product innovations.

Discover how NEXT redefined customer experience at global scale—modernising legacy systems, empowering advisers with AI, and staying relentlessly customer-first.

followed by an optional 15 minute networking session. 

Whether you’re dropping into a product demo, taking part in our networking workshop, visiting a sponsor booth, or chatting over a refreshment in the courtyard - there’ll be plenty of time to get to know your fellow attendees.

Option 1  (Main stage) : Customer session - "Automate to elevate: empowering human-centric customer and employee service through technology".

Option 2 (Breakout area) : Partner session-  "Designing for the future: tools to evolve & optimise your customer journey". 

Option 1  (Main stage) : Product session - "Learn how to simplify and scale your contact centre operations with Zendesk."

Option 2 (Breakout area) : Product session - "Reimagining employee service for the AI era."

Option 1 (Main stage) : Product session - "Accelerating AI and human work with no-code automation and integration"
followed by : Product session- "Drive real resolutions with agentic AI agents and Copilot."

Option 2 (Breakout area): Partner session- "Designing for the future : tools to evolve & optimise your customer journey". 

CX and tech leaders from Kurt Geiger, Motorway, and Ligentia explore the real-world journey of AI adoption - unpacking challenges, opportunities, and what it takes to turn ambition into action.

Cap off the day with great food, refreshing drinks and live entertainment .