Wander where you want from 13:00 to 18:30. Hop into the keynote, customer spotlight sessions, or get techy with AI and product talks. And definitely check out the fun activations, Product demos, Sponsor booths, and al-fresco Happy Hour!
Join Zendesk leaders, as they share our vision for the future of exceptional experiences, whether with customers or employees. You’ll be the first to hear about the latest product innovation and see it in action. Don’t miss this chance to apply AI to your business, now and in the future.
Where: Atrium
Businesses are feeling the pressure to deliver faster, more personalised service. Discover how Zendesk’s customisable platform creates differentiated customer and employee experiences, and explore the latest innovations in custom data, unified integrations, and flexible privacy tools.
Where: Atrium (Breakout one)
Time: 16:40 - 17:00 PM
Speakers: Lucy Field, VP, Product Management, Zendesk
Peter Gillon, Sr. Product Marketing Manager, Zendesk
Learn how activpayroll leveraged Zendesk, as part of a digital transformation program, to deliver value to its customers and to create the competitive advantage it needed to remain an international leader in its sector.
Where: Atrium (Breakout one)
Time: 17:10 - 17:30 PM
Speakers: Hideki Hashimura, CMO, RedK
Claire McDermott, Customer Success Project Manager, activpayroll
Stephen Wratten, Head of Product Management, activpayroll
Zendesk AI is the intelligence layer that makes every customer interaction smarter, efficient, and helpful. Join this deep-dive session to learn about the latest AI tools for your customers, agents and admins that are shaping service experiences of the future, opening the door to more personalised experiences while reducing your operational costs.
Where: Broadcast Studio (Breakout three)
Time: 16:00 - 16:20 PM
Speakers: Sarah Al-Hussaini, Sr. Director, Zendesk
Meaghan Watson, Product Marketing Manager, Zendesk
Explore the combined impact of AI-powered workforce engagement solutions as key drivers of continual progress within CX teams. We'll share best practices for implementing Workforce Management and QA, and how they contribute to enhancing overall team performance while managing costs.
Where: Broadcast Studio (Breakout three)
Time: 17:10 - 17:30 PM
Speakers: Matthias Goehler, EMEA CTO, Zendesk
Dave Bullock, Sr. Operations Manager, Zendesk
HR service leaders are under more pressure than ever to meet the needs of employees in an ever-evolving technology and business landscape. In this session, you'll learn how leading organisations use Zendesk to solve key HR challenges and deliver exceptional employee experiences at scale.
Where: Studio Kitchen (Breakout two)
Time: 16:40 - 17:00 PM
Speaker: Paulette Chafe, Senior Director, Product Marketing, Zendesk
Intelligent CX is having a significant impact on reshaping the future of CX. Join us for a journey into the future, based on our global research survey of CX leaders around the world. We’ll paint a clear view of how the role of agents will evolve, CX organisations will morph, and tool capabilities will expand.
Where: Atrium (Breakout one)
Time: 16:10 - 16:30 PM
Speaker: Paulette Chafe, Senior Director, Product Marketing, Zendesk
In this session, we'll demonstrate why integrating an asynchronous video channel is crucial for enhancing CX and EX, and how it seamlessly fits into Zendesk and your company strategy. Setup takes only five minutes with no process changes, enabling AI-driven video ticket enhancements that boost customer satisfaction, agent experience, and overall efficiency.
Where: Studio Kitchen (Breakout two)
Time: 16:00 - 16:20 PM
Speakers: Arnaud Pigueller, CEO & Co-Founder, SnapCall
Adrian McDermott, CTO, Zendesk
Indranil Sarkar, CoE OPS & Transformation Manager, BT Networks
Discover how BeAt Venue has improved its metrics and enhanced customer satisfaction through the effective use of Zendesk, with the expert guidance and assistance of Premium Plus. We will explore the strategies implemented, the outcomes achieved, and what lies ahead for BeAt.
Where: Broadcast Studio (Breakout three)
Time: 16:40 - 17:00 PM
Speakers: Ricardo Silva, Customer Experience, Front of House Manager, BeAt Venue
Adrian Remedios, Solutions Consultant, PremiumPlus
Stand-up comedian, writer, and actress
Having only started on the circuit in 2016, her anecdotal material and self-deprecating charm have quickly won her praise up and down the country. After previewing her first stand-up show “Living On The Edge” at the Ilkley Fringe, she then took the debut show on tour across the UK. After receiving positive reviews from runs at Bath Comedy Festival, Hastings Fringe Comedy Festival, Southend Fringe and Guildford Fringe, the show was nominated for Best New Comedy at the 2017 Brighton Fringe. Later that year, she won the nationwide competition, So You Think You’re Funny? at the Edinburgh Fringe Festival.
