A day of industry keynotes, product answers, and networking. In other words, something to satisfy all kinds of business goals.
Drop into the future with Zendesk AI. We’ll dive into our latest AI innovations—from groundbreaking generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer and employee experience.
Featuring:
Tom Eggemeier, CEO at Zendesk
Lisa Kant, SVP Solutions & Product Marketing at Zendesk
Candace Marshall, Senior Director of Product Marketing at Zendesk
Hear how Zendesk Generative AI is transforming customer service experiences. Through real-world examples, this product deep dive demonstrates how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence.
Featuring:
Jon Aniano, Senior Vice President, Product at Zendesk
Lauren Hakim, Group Product Marketing Manager, AI & Messaging at Zendesk
CX work is demanding. The right intelligent tools can help make the work less stressful and more efficient. Join us for a day in an agent's life to see how Zendesk empowers teams to work smarter. Learn how new intelligent features like AI-powered forecasting and scheduling, customizable layouts, and self-organizing workspaces will change the agent experience, for the better.
Featuring:
Kevin Boyer, Senior Director, Product Marketing at Zendesk
Matt Price, Senior Vice President, Zendesk Labs
The people you hire are your most valuable assets, and if you want to keep your best people from jumping ship, you must be receptive to your employees’ needs and priorities. Learn how to reshape workplace interactions by harnessing Zendesk capabilities for a superior employee experience.
Featuring:
Josh Bean, Business Lead, Employee Experience at Zendesk
Kelly Waldher, Chief Marketing Officer at Zendesk
Cassie Kozyrkov’s work guides the world into making safe, effective use of AI and data. Hear Cassie share why it’s her mission to democratize artificial intelligence and steer business leaders in harnessing the transformative power of machine learning. Followed by a lively conversation with Adrian McDermott, moderated by Allie K. Miller.
Featuring:
Cassie Kozyrkov, CEO at Data Scientific
Allie K. Miller, Artificial intelligence leader, advisor, and investor
Adrian McDermott, Chief Technology Officer at Zendesk
Allie is a top artificial intelligence leader, advisor, and investor who has led multiple global AI initiatives at two of the five largest cloud providers in the world, Amazon and IBM. With more than 1 million followers on LinkedIn, Allie is also one of the most well known AI influencers in the world.
In addition to her professional achievements, Allie is also a National Ambassador for AAAS and a public policy advocate, working to promote the responsible development and deployment of AI. She has been recognized with numerous awards, including LinkedIn Top Voice for the last five years, Chief in Tech's Top 100 Women in Tech to Watch, and Award Magazine's Top 50 Women in Tech.
Cassie Kozyrkov is CEO at Data Scientific, an elite agency that helps world leaders and chief executives optimize their biggest decisions. She is known for founding the field of Decision Intelligence at Google where she served as Google’s first Chief Decision Scientist, advising leadership on decision process, AI strategy, and building data-driven organizations.
In almost 10 years at Google, Cassie personally trained over 20,000 Googlers in data-driven decision-making and AI and has helped over 500 projects implement decision intelligence best practices. Before that, she served in Google's Office of the CTO as Chief Data Scientist. The rest of her 20 years of experience was split between consulting, data science, lecturing, and academia.
Stephanie Dinkins is a transmedia artist who creates experiences that spark dialog about race, gender, aging, and our future histories. Her AI work focuses on emerging technologies and social collaboration, and reflects on ecosystems based on care and social equity. Dinkins' explorations of artificial intelligence have led to a deep interest in how algorithmic systems impact communities of color specifically—and all of our futures in general.
Dinkins teaches at Stony Brook University where she holds the Kusama Endowed Chair in Art. The New York Times featured Dinkins as an AI influencer. She exhibits and publicly advocates for inclusive AI internationally.
There is no onsite parking. We recommend using the MTA, bus or ride share to get to and from the event. Check the MTA website for the best route from your starting point.
The programming and experience at Zendesk Showcase is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the Zendesk Showcase.
You can find the agenda on the registration page.
Please complete this form here and note which expert you’d prefer your contact meets with - we will do our best to accommodate based on their schedules. You’ll receive a follow up with additional details once confirmed.
Zendesk continues to do all that we can to promote our employee health and well-being and the well-being of the communities in which we operate to stop the spread of COVID-19 and its variants. Zendesk will continue to comply with all applicable laws and regulations. Currently, proof of vaccination is not required to attend this offsite event in New York City.
