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14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all. 

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

NEW YORK CITY | june 17 | 10Am Est

zendesk 

showcase

New York City

Get ready for an exhilarating day as Zendesk Showcase comes to New York City. 

 

Immerse yourself in a whirlwind of exclusive insights and transformative trends that will revolutionize your approach to customer experience.


Don't miss out—apply now to claim your spot, space is limited! 

Register now
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Here's what to expect

Discover

Be the first to witness our cutting-edge product innovations and hear stories from customers on their AI-led CX adventures.

Get inspired

Dive into dynamic sessions with workshops, live demos, and inspiring expert panels.

Connect

Network with CX, IT and HR leaders across industries.

One day agenda

9:15 AM

Check in and Networking

Grab your badge, grab a seat, and make a friend.

10:00 AM

Opening  keynote: From chaos to clarity

Discover how Zendesk AI is reshaping the service experience, streamlining complex workflows into seamless interactions for agents and customers.

11:00 AM

Break

 

11:15 AM

AI Fireside Chat

Hear firsthand how Zendesk is helping local organizations leverage AI to improve service delivery, streamline operations, and create better experiences for the communities they serve.

12:00 PM

Lunch and networking

Grab some food and make a new friend.

1:00 PM

Product deep dive: Resolution platform

Explore how architecting agentic service workflows can automate routine tasks and create more responsive and efficient support experiences.

1:30 PM

Product deep dive: AI agents

Learn how agentic intelligence is delivering fully governed outcomes across 100% of your channels, from messaging to email to voice.

2:00 PM

Networking break

Relax, refresh, and get get ready for the hands-on workshop. Coffee, tea, soda and water will be available.

2:15 PM

Hands-on workshop: 

Building smarter: Data driven AI agents with Zendesk

During this 45-minute hands on lab, you’ll engage firsthand and deploy generative AI to connect agents to data sources, build workflows, and leverage Knowledge Copilot to transform your knowledge strategy.

3:00 PM

Happy Hour

Unwind, connect with the community, and continue the conversation in a relaxed setting with refreshments.

Multi-day agenda

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

Speakers

Meredith Hendler

Director, Global Operations, Strategic Projects

Globalization Partners

Morgan Shannon

Sr Director, Human Resources Shared Services

New York-Presbyterian Hospital

Nico Olague

Head of Worldwide Partner BD & GTM

AWS

Colin Murphy

Chief Customer Officer

Zendesk

Fernando Egea

Vice President, Business Consulting

Zendesk

Alice Ewell

Director, Customer Success

Zendesk

Paulette Chafe

Senior Director, Product Marketing

Zendesk

Scott Elchison

Product Marketing Manager

Zendesk

Highlights 2024

The Pearl

Address line

Address line

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Save your spot now, we are looking forward seeing you in NYC

Venue

Enhance your user experience and build brand equity with your design vernacular.

Frequently Asked Questions

What is Zendesk Showcase?

Zendesk Showcase is a customer experience event where we bring industry keynotes, product sessions, and networking to your town.

Who should attend this event?

Professionals in all roles and industries working with customer experience.

On what date does the event take place?

The event is scheduled for Wednesday, June 17, 2026.

Where is the event being hosted?

The event will take place at City Winery, 25 11th Ave, NYC 10011. 

How do I get there, is parking available?

Rides hare or public transportation is recommended. 

Parking: next door at the Pier 57 parking garage beneath the pier. Cost varies ~$60 and can be prepaid via parkwhiz here. 

Subway: Take the A, C, E, or L train to the 14th Street (8th Avenue) station. Walk west to West Side Highway and 15th Street.

Bus: Take the M14, M20, or M11 bus to 14th Street. Walk west to the West Side Highway.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

I'm new to Zendesk and/or AI, will this event be relevant to me?

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.


You’ll leave the workshop with a greater understanding of how Zendesk can amplify impact for your organization—elevating customer experiences and business outcomes. You won’t want to miss it!

I'm a Zendesk Partner, can I attend the event?

This event is open to Zendesk Partners who are sponsoring the event. To ensure a diverse and impactful environment, please note the following attendance requirements:

- Partner Capacity Limits: Each event is limited to 1 representative per organization and a maximum of 5 non-sponsoring partner organizations total. Reservations are first-come, first-served.
- Customer Commitment: All partner attendees are required to host at least one customer or prospect.  You will be asked to provide the Name(s), Title(s), and Account(s) of the guests you will be bringing. Reach out to dbedosky@zendesk.com for more sponsorship details.

I can no longer attend in-person. How can I cancel?

Email dbedosky@zendesk.com to be removed from the guest list.

Thank you to our sponsors

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©Zendesk 2026

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