Join us for a day of exciting Zendesk announcements and connections.
Featuring:
Martine Niermans, Director, Customer Success, Zendesk
Thor Møller Andersen, Commercial Sales Manager, Zendesk
Transforming CX through AI - see how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence in Travel.
Featuring:
Edward Thorstad, Director, Customer Service, Norwegian Air Shuttle
Drop into the future with Zendesk AI. We’ll dive into our latest AI innovations—from groundbreaking generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer experience.
Featuring:
Matthias Goehler, CTO, Zendesk
Julien argues how we see the World through cultural glasses. By changing the glasses you can change the way you interpret the World
Featuring:
Julien S Bourelle, Speaker & Author
Featuring:
Kasper Bertelsen, Sales, Zendesk
Simon Boe Blouner, Product Owner, Salling Group
Marlene Harritso, Head of Customer Service, Salling Group
Introducing Zendesk AI and our expert take on how AI can help you boost ROI, improve efficiency across the customer journey, and deliver exceptional service.
Featuring:
Claire Peracchio, Group Manager, Product Marketing, Zendesk
Petar Labudovic, Associate WFM Sales Specialist, Zendesk
Get insights from Zendesk customers on what it means to be customer obsessed—and how that translates into a competitive advantage for retention, loyalty, and revenue.
Featuring:
Martine Niermans, Director, Customer Success, Zendesk
Sarah Al-Hussaini, Co-Founder & COO Ultimate
Nils Ahlman, Head of Customer Contact, Hallon
Pinja Tokoi, Creative Director, Tokoi eCommerce Oy
Explore our expo area for deep dive demos, meet 1:1 with our product experts and partners, and connect with the Zendesk community.
Breakout sessions from:
AWS Connect
Tymeshift
and our partners will demo their CX solutions
Refuel with delicious Nordic food and drinks and continue the conversation with new friends, fresh ideas, and over some live music till 19:00.
Julien S Bourelle is a Canadian mechanical engineer educated in the field of astrodynamic engineering, commonly known as rocket science. He studied and lived in a variety of countries where he adapted his lifestyle to the local cultural norms and rituals.
Moving to Scandinavia in 2009 has been a challenging cultural experience and the starting point of an unexpected career. While taking his PhD he created an innovative way to bridge cultures.
Julien travels the world lecturing about cultural differences that affects the way we communicate and interact at work and in society. His lectures help organizations benefit better from diversity. Julien is also the author of three books on the Scandinavian cultures and of the upcoming book "How Culture shapes behaviours"
Dad Harmony began in a strange location. Last year at stag party, the participants recorded themselves singing acapella. The video was then uploaded to TikTok, where it instantly gained popularity and spread like wildfire. Over 20 million people have seen the dads from Skellefteå (a city from north of Sweden) first video since it went viral. Since then, 1.4 million people follow them on social. Beyond the confines of Sweden, the group is most well-known in the United States, Germany, Japan, and France.
