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ZENDESK WEBINAR

Zendesk Showcase Stockholm

Zendesk Showcase 

Monday
, 
April 
10

Stockholm, 5 October 2023

Doors open from 12:30

The new era of intelligent CX

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Get the latest and greatest local view on customer service with practical knowledge to sharpen your CX strategy.


*Note: this event will be hosted in English.


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About

 


Join us for an afternoon of inspiring keynotes, customer stories and networking. Get closer to Zendesk product updates and meet the who’s who of business - right here in our community.

Key takeaways:

•

The Zendesk vision for unlocking the power of intelligent CX

•

Product updates and new capabilities from Zendesk and our Partner ecosystem

•

Panels, workshops and keynotes shared by local leaders and our community

•

Networking time with other 150 professionals from the CX space

Agenda


12:30   Doors opens & Registration


Welcome to a day of industry keynotes, product updates, and networking. In other words, something to satisfy all kinds of business goals.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

 13:30   Welcome

Join us for a day of exciting Zendesk announcements and connections.

 

Featuring: 

Martine Niermans, Director, Customer Success, Zendesk

Thor Møller Andersen, Commercial Sales Manager, Zendesk

 

 13:40   Customer Story: Norwegian Air Shuttle


Transforming CX through AI - see how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence in Travel.


Featuring:

Edward Thorstad, Director, Customer Service, Norwegian Air Shuttle

 13:55   Keynote: The new era of intelligent CX

Drop into the future with Zendesk AI. We’ll dive into our latest AI innovations—from groundbreaking generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer experience.


Featuring:

Matthias Goehler, CTO, Zendesk

 14:25   Intelligent CX: How culture shapes behaviors

Julien argues how we see the World through cultural glasses. By changing the glasses you can change the way you interpret the World


Featuring:

Julien S Bourelle, Speaker & Author

 14:50   Break

 15:20   Customer story: Salling Group


Delivering authentic customer-first CX in Retail

Featuring:

Kasper Bertelsen, Sales, Zendesk

Simon Boe Blouner, Product Owner, Salling Group

Marlene Harritso, Head of Customer Service, Salling Group

 15:35   Deep Dive: Harness the possibilities of AI

Introducing Zendesk AI and our expert take on how AI can help you boost ROI, improve efficiency across the customer journey, and deliver exceptional service.


Featuring:

Claire Peracchio, Group Manager, Product Marketing, Zendesk

Petar Labudovic, Associate WFM Sales Specialist, Zendesk

 15:55   CX Talks: Consumer Expectations of AI in Service

Get insights from Zendesk customers on what it means to be customer obsessed—and how that translates into a competitive advantage for retention, loyalty, and revenue.


Featuring:

Martine Niermans, Director, Customer Success, Zendesk

Sarah Al-Hussaini, Co-Founder & COO Ultimate

Nils Ahlman, Head of Customer Contact, Hallon

Pinja Tokoi, Creative Director, Tokoi eCommerce Oy

 16:30   Breakout Sessions and Activations

Explore our expo area for deep dive demos, meet 1:1 with our product experts and partners, and connect with the Zendesk community.


Breakout sessions from:

AWS Connect

Tymeshift


and our partners will demo their CX solutions


Refuel with delicious Nordic food and drinks and continue the conversation with new friends, fresh ideas, and over some live music till 19:00.

14:00  Customer spotlight: hear from Zendesk Customers

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Speakers

Matthias Goehler

Chief Technology Officer EMEA

Zendesk

Martine Niermans

Director, Customer Success

Zendesk

Marlene Harritsø

Head of Customer Service

Salling Group

Simon Boe Blouner

Product Owner

Salling Group

Edward Thorstad

Director Customer Services

Norwegian Air Shuttle

Sarah Al-Hussaini

Co-Founder & COO

Ultimate

Claire Peracchio

Product Marketing

Zendesk

Thor Møller Andersen

Commercial Sales Manager

Zendesk

Nils Ahlman

Head of Customer Contact

Hallon

Pinja Tokoi

Creative Director

Tokoi eCommerce Oy

Kasper Bertelsen

Sales

Zendesk

Petar Labudovic

Associate WFM Sales Specialist

Zendesk

Stepping onto the main stage

Julien S Bourelle


Julien S Bourelle is a Canadian mechanical engineer educated in the field of astrodynamic engineering, commonly known as rocket science. He studied and lived in a variety of countries where he adapted his lifestyle to the local cultural norms and rituals.

​

Moving to Scandinavia in 2009 has been a challenging cultural experience and the starting point of an unexpected career. While taking his PhD he created an innovative way to bridge cultures.


Julien travels the world lecturing about cultural differences that affects the way we communicate and interact at work and in society. His lectures help organizations benefit better from diversity. Julien is also the author of three books on the Scandinavian cultures and of the upcoming book "How Culture shapes behaviours"

 

 

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Followed by

Dad Harmony


Dad Harmony began in a strange location. Last year at stag party, the participants recorded themselves singing acapella. The video was then uploaded to TikTok, where it instantly gained popularity and spread like wildfire. Over 20 million people have seen the dads from Skellefteå (a city from north of Sweden) first video since it went viral. Since then, 1.4 million people follow them on social. Beyond the confines of Sweden, the group is most well-known in the United States, Germany, Japan, and France.

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Hey CX leaders and teams!

It would be great if you could join us

Please join us for a roundtable dinner over drinks and great food to discuss how the Fintech companies in the UK have evolved into unavoidable players in recent years and forever challenging the status quo in the industry.


This invite-only event is an opportunity to discover the latest customer experience trends of 2022 and what this year looks like for companies and the industry they play in. Joining us on the day will be two of our fastest-growing fintech customers HyperJar and Roava a subsidiary of FCMB UK. Get your questions at the ready!

Reserve your spot now
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Thank you to our partners

Platinum Sponsor

Gold Sponsors

Silver Sponsors

Agenda

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges.

Best of all, it’s quality time with people who just get it.

7:30am

Registration and breakfast

Sponsored by Ada

8:30am

Opening keynote

Highlights include:
• A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

• The future of CX, presented by Adrian McDermott, Chief Technology Officer at Zendesk

• Updates on the Zendesk company vision and new product announcements

10:15am

Session tracks begin

Choose to attend whichever are most useful to you and your business.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Product solutions and roadmap

Harness the possibilities of AI

Artificial Intelligence will change the CX landscape forever. Hear our vision for the future, and the role Zendesk will play in it. We’ll be joined on stage by Liberty London to talk about how AI can help you boost ROI, improve efficiency across the customer journey, and most importantly—deliver exceptional service.