Inside the Forrester TEI Study: 301% ROI With Zendesk featuring Taskrabbit

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ZENDESK PRESENTS

Inside the Forrester TEI Study: 301% ROI With Zendesk

Digital event | August 21st
10am PT / 1pm ET

Hear key findings from a commissioned TEI study by Forrester Consulting—plus, learn how TaskRabbit uses Zendesk to scale support and improve CX.

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Key takeaways

A commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting found that Zendesk delivered: 301% ROI, $23.2M in net value, and payback in under 6 months.

Guest speakers from Forrester will share key findings—what’s driving this impact, and how you can apply it to your support strategy. Plus, hear how TaskRabbit scales support and improve efficiency using AI and automation.

You'll learn:

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Key ROI drivers: 25% fewer contacts, 30% automation, and faster resolution

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How TaskRabbit scaled their support operations

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Practical ways to turn your support team into a growth engine

Agenda (optional)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Panel: Delivering a customer first strategy with Zendesk

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Panel: Delivering a customer first strategy with Zendesk

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

Panel: Delivering a customer first strategy with Zendesk

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Panel: Delivering a customer first strategy with Zendesk

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Panel: Delivering a customer first strategy with Zendesk

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Catch a preview!

Speakers

Kate Leggett

VP and Principal Analyst

Forrester

Nahida Nisa

Consultant

Forrester

Kelsey Hales

Lead Zendesk & Support Tools Administrator

Taskrabbit

Panchaya Pimprapoat

Sr Product Marketing Manager

Zendesk

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