Inside the Forrester TEI Study: 301% ROI With Zendesk

Name: Inside the Forrester TEI Study: 301% ROI With Zendesk
Start: 2025-11-26T10:00:00-05:00
End: 2025-11-26T10:30:00-05:00
Location: Virtual

ZENDESK PRESENTS

DIGITAL EVENT | NOVEMBER 26th

10.00am GMT | 11:00am CET

Join Zendesk and Forrester for a fireside chat revealing how CX leaders prove ROI, reduce costs, and drive growth with insights from the latest TEI study.

Register now

Our featured speaker

Noah Kardos-Fein

Director of Digital Support, Vimeo

Noah brings 15+ years of experience in community and digital support. He leads Vimeo’s self-service strategy—spanning help centers, chatbots, and more, with a passion on using data to optimize customer experience and reduce friction.

Key takeaways

CX isn’t just a cost center—it’s a growth engine. The latest Forrester TEI study shows it drives ROI, efficiency, and growth.

Join us to hear Forrester’s market perspective, the hard numbers behind Zendesk’s impact, and practical advice for building your own business case.

You’ll gain insights into:

- How Forrester’s Total Economic Impact™ framework helps CX leaders prove ROI
- The CX levers that drive the biggest financial impact
- How to build a CFO-ready business case for your next CX investment
- Real results: 301% ROI and payback in under 6 months

Our featured speakers

Benjamin Brown

Principal Consultant

Forrester

Benjamin is a principal consultant in Forrester’s Total Economic Impact™ (TEI) practice, helping clients quantify the value of technology and CX investments to build clear ROI cases across industries.

Emily Freeland

Director, Value Consulting

Zendesk

Emily is the Global Lead for business value strategy at Zendesk–specializing in CX, EX, and operational experience. She helps organizations design value methodologies, strategies, and tooling to drive continuous improvement and business impact.

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