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ZENDESK WEBINAR

Zendesk Workshop Lisboa
Monday
, 
April 
10

 7 de setembro

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Na Zendesk, o nosso objetivo é simplificar a complexidade dos negócios e ajudar empresas e clientes a criar conexões. Mostramos às empresas como aproveitar o poder das interações diárias com os clientes para proporcionar experiências extraordinárias.

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Sobre


Acreditamos que a vida é um pouco melhor quando as experiências dos clientes que todos partilhamos, são simples, intuitivas e mais úteis.


É por isso que gostaríamos de o convidar para o nosso workshop, no Palácio do Governador, no dia 7 de setembro. Onde apresentaremos a IA da Zendesk, novidades sobre a aquisição e integração da Tymeshift e as últimas novidades em mensagens, tudo isto acompanhado de um pequeno-almoço e espaço de networking.



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Agenda


09:00   Welcome coffee


TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

09:30   Introduction


09:35   Keynote: Zendesk AI


10:00   Know everything about Tymeshift 


10:15  CX Management: How do we measure results?


10:30 Wrap up


10:40  Brunch & networking


10:45   Brunch & networking 


TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Thank you to our sponsors

Platinum Sponsor

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Gold Sponsors

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Silver Sponsors

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Agenda

Our agenda lets you roam. Enjoy keynotes that spur innovation or meet with experts to solve your challenges.

Best of all, it’s quality time with people who just get it.

7:30am

Registration and breakfast

Sponsored by Ada

8:30am

Opening keynote

Highlights include:
• A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk

• The future of CX, presented by Adrian McDermott, Chief Technology Officer at Zendesk

• Updates on the Zendesk company vision and new product announcements

10:15am

Session tracks begin

Choose to attend whichever are most useful to you and your business.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Product solutions and roadmap

Harness the possibilities of AI

Artificial Intelligence will change the CX landscape forever. Hear our vision for the future, and the role Zendesk will play in it. We’ll be joined on stage by Liberty London to talk about how AI can help you boost ROI, improve efficiency across the customer journey, and most importantly—deliver exceptional service.







TRACK 2

Customer wins with Zendesk

Fall in love with personalized conversational experiences

Finding love in the digital world is hard. Over the last 25 years, Match Group have been pioneers in delivering personalized dating experiences to millions of users worldwide. In this industry, the biggest job is keeping love-hopeful users engaged and avoiding churn. Hear how Match Group used Zendesk to deliver personalized dating advice—resulting in boosted customer loyalty, increased retention, and a direct impact on revenue growth.

TRACK 3

Emerging trends transforming CX

CX Trends: separating hype from reality

Not all trends are created equally. Some change the way we live and work—and some disappear as quickly as they arrived. Hear our expert panel dig into emerging industry trends, then debate which they believe are here to stay.


15 minute break


TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Product solutions and roadmap

Prepare for the future of CX with powerful agent tools

Agility in customer service isn’t just about moving faster—it’s about adapting faster. Our adaptable Agent Workspace drives innovative customer experiences so you can keep pace with wherever your customers, business, or the market takes you. Hear how the Agent Workspace can help maximize efficiency, make faster decisions, and create powerful front and back end customizations.

TRACK 2

Customer wins with Zendesk

How to boost customer happiness as you scale

Keeping customers happy as your business scales can be a challenge. Hear how Degreed uses Zendesk to integrate customer service with their product, sales, and success teams. You’ll learn tactics for keeping customer retention high, seamlessly automating requests, running a lean team in hyper growth, and more.

TRACK 3

Emerging trends transforming CX

What consumers want from AI in service

Customers are excited about the possibilities of AI. Now’s the time to understand their expectations for the future of customer experience. Our presenters and expert panel dive into how to use AI to fill experience gaps, provide instant personalization, and supercharge communication via chatbots and voice assistants—all while being empathic.

12:00pm

Lunch

Sponsored by Salto

Sponsored by Salto

1:00pm

Delivering customer obsession with Zendesk

You'll learn:

• what it means to be customer obsessed

• how customer obsession translates into a competitive advantage

• how to leverage AI, personalization, and omnichannel experiences to deliver customer-focused experiences

You'll learn:

• What it means to be customer obsessed

• How customer obsession translates into a competitive advantage

• How to leverage AI, personalization, and omnichannel experiences to deliver customer-focused experiences

• With Medline Industries, LP, Honeywell Connected Enterprise, Xe.com, Ria Money Transfer, and Dandelion Payments


2:00pm

Session tracks continue

Continue with your track from this morning, or switch to another.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Product solutions and roadmap

Introducing Zendesk for employee experiences

LATAM Airlines perfected conversational experiences for their customers—so rolled them out to their employees too. The result? Improved employee productivity, satisfaction, and the bottom line. Hear how they did it, and how you can too.

Support data protection and privacy compliance goals

Data protection and privacy laws are evolving at an incredible pace. Hear how Zendesk helps you keep up. You’ll learn about advances in auditing, logging, roles, permissions, and change management that will complement your compliance goals.

TRACK 2

Customer wins with Zendesk

Lead with CX to drive revenue and land more customers

Like many industries, the future of car buying is eCommerce—and 64% of car buyers say the buying experience is more important than price. Retailers with personalized experiences will land more deals. Hear how Cox Automotive uses Zendesk, powered by rich data, to deliver an online concierge buying experience. You’ll learn how they use Zendesk to drive sales, navigate eCommerce chokepoints, and unify the prospect-to-customer digital experience. This session will also feature a Conversational Commerce demo.

3:30pm

Women in Leadership presents: Balancing EQ & IQ

Settle in for a fireside discussion with Bozoma Saint John, Forbes Most Influential CMO, Author, and Entrepreneur. Expect discussions on:
• creating personalized customer experiences
• building brand loyalty with empathetic touchpoints
• authentic leadership, and balancing EQ and IQ


Settle in for a fireside talk with Bozoma Saint John, Forbes Most Influential CMO, Author, and Entrepreneur. Expect discussions on:

• Creating personalized customer experiences

• How to leverage AI, personalization, and omnichannel experiences to deliver customer-focused experiences

• Authentic leadership and balancing EQ and IQ

4:30pm

Happy hour

Sponsored by TTEC and Ultimate


Sponsored by TTEC and Ultimate

Agenda

Our product vision is robust. We're building on conversational experiences with AI and making the agent experience more intuitive for all.

The keynote

Our product vision is robust. We're building on conversational experiences with AI and making the agent experience more intuitive for all.

After the keynote

Our product vision is robust. We're building on conversational experiences with AI and making the agent experience more intuitive for all.

After after the keynote

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

Happy hour

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

Palestrantes

Luís Melo

Snr. Manager, Solutions Architecture

Zendesk

Cristina Fonseca

VP Product

Zendesk

Ivy Clark

Tymeshift Specialist

Zendesk

Alberto Becerra

Regional Sales Director

Zendesk

Joao Neves

Principal Customer Success Manager

Zendesk

Olá, líderes e equipas CX!

Seria ótimo se pudesse juntar-se a nós

Please join us for a roundtable dinner over drinks and great food to discuss how the Fintech companies in the UK have evolved into unavoidable players in recent years and forever challenging the status quo in the industry.


This invite-only event is an opportunity to discover the latest customer experience trends of 2022 and what this year looks like for companies and the industry they play in. Joining us on the day will be two of our fastest-growing fintech customers HyperJar and Roava a subsidiary of FCMB UK. Get your questions at the ready!

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NAU Palácio do Governador

R. Bartolomeu Dias 117

Lisboa 1400-030

Portugal

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