Zendesk AI Labs - Admin Copilot

Name: Zendesk AI Labs - Admin Copilot
Start: 2026-07-07T15:00:00-04:00
End: 2026-07-07T16:00:00-04:00
Location: Virtual

ZENDESK AI LABS

From insights to action: How Admin Copilot continuously improves your support operations

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Most AI tools tell you what's happening. Admin Copilot tells you what to do about it, and then helps you do it.

Learn how Admin Copilot identifies gaps in your support operations, surfaces actionable recommendations, and works alongside Procedure Builder to turn those insights into real-time agent guidance, automatically improving over time.

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Roll up your sleeves - this is a practical building session.

In this session, you’ll learn how Admin Copilot identifies opportunities, recommends improvements, and takes action. Turning insights into action, powering more accurate agent guidance and continuously improving your support operations over time.

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Build and improve Procedures in minutes: Use past tickets and existing knowledge to create accurate, real-time guidance that helps agents resolve issues faster and more consistently.

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Close the loop with Admin Copilot: Identify operational gaps, receive AI-driven recommendations, and take action without leaving your Admin Center.

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See continuous improvement in action: Understand how Copilot learns from your support data over time, so your operations get smarter without extra manual effort.

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Live and interactive: See every feature in action and get your specific questions answered.

What to expect