Zendesk AI Labs

ZENDESK

AI Labs

Whether you're just getting started with AI or ready to dive deep and build your own agent, Zendesk AI Labs will have you becoming an AI jedi all from the comfort of your home or office.

These practical workshops show you exactly what to build, how to build it, and how to measure success. Join live or watch on-demand - all sessions are designed for real-world implementation, not just theory.

Virtual workshops

Roll up your sleeves, these aren't just demos

Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer and employee service challenges, from FAQs to complex, multi-step requests.

By the end of the session, you'll have configured and tested your own AI agent, and seen first hand how Zendesk AI can resolve over 80% of customer requests.

crash courses

Getting started with AI can feel overwhelming — there are a lot of tools, a lot of buzzwords, and many possible starting points.

Join us for a 30-minute digital event where we’ll uncover the basics of AI and show how Zendesk can help you deliver exceptional support with the right blend of fast and automated when you want it, human when you need it.

Whether you’re already using Zendesk or just getting started, you’ll leave with a clearer understanding of how AI can help elevate your customer experience.

ZENDESK

AI virtual workshops

Join a live, hands-on workshop where you’ll build and test your own Zendesk AI agent alongside product experts, all from the comfort of your home or office.

Because this is an interactive, hands-on experience, space is limited.

Register now

Overview

Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer service challenges, from FAQs to complex, multi-step requests.

By the end of the session, you'll have configured and tested your own AI agent - and seen first hand how Zendesk AI can resolve over 80% of customer requests.

Register for an upcoming workshop

Thursday, February 10

10:00AM PT / 1:00PM ET

Register

Wednesday, March 11

10:00AM PT / 1:00PM ET

Register

Wednesday, April 29

10:00AM PT / 1:00PM ET

Register

Thursday, May 28

10:00AM PT / 1:00PM ET

Register

Wednesday, June 24

10:00AM PT / 1:00PM ET

Register

Register for an upcoming live workshop

[Part 3] Path to first AI Agent: How to teach your AI Agent to take action

Thursday, 3 September 2026

1:30PM AEST / 11:30AM SGT - 45 minutes

Register here

Watch on-demand now

[Part 1] Path to first AI Agent: How to build an AI-ready knowledge base

Learn how to transform scattered customer service content into structured, AI-ready knowledge that powers accurate automated resolutions.

Watch now

[Part 2] Path to first AI Agent: How to build an AI Agent that autonomously resolves customer requests

Build your first AI Agent from scratch and see it autonomously resolve customer requests.

Watch now

[Part 3] Path to first AI Agent: How to teach your AI Agent to take action

Build complete procedures from scratch, enabling your AI Agent to execute complex workflows.

Watch now

Stop guessing, start routing: How Zendesk Copilot AI triages tickets automatically

Get your tickets automatically classified the moment they arrive, with zero agent effort required.

Watch now

Your agents' AI Copilot: Auto Assist with Zendesk Copilot

Get real-time reply and action suggestions directly inside your agents' workflow, so they spend less time thinking and more time resolving.

Watch now

From insights to action: How Admin Copilot continuously improves your support operations

Continuously analyse your support operations, identify gaps, and surface recommendations - turning insights into real-time agent guidance.

Watch now

Meet your speakers

Denise Tan

Customer Success Manager

Zendesk

Reeve Manzano

Customer Success Manager

Zendesk

Jessica Bayabo

Customer Success Manager

Zendesk

Hannah Keating

Senior CX Acceleration Manager

Zendesk

Clara Vaudrion

AI Success Strategist, Customer Success

Ghaly Aditya

AI Success Strategist, Customer Success

The world's best brands are delivering better service with Zendesk AI

Meet your hosts

Yasmeen Hyder

Senior Manager, Solutions Consulting

Zendesk

Kathie Kobelski

Senior Solutions Consultant

Zendesk

Viena Swierczek

Senior Solutions Consultant

Zendesk

Power your service with AI that continuously improves every resolution.

Zendesk AI is the intelligence powering our Resolution Platform - designed for outcomes from day one. It continuously learns from real interactions, so resolution quality compounds. Faster resolutions today, better resolutions tomorrow.

LEARN MORE

Location

Address line

REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report

AI-first service, catered to humans.

Start free trial.

RSVP now