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ZENDESK PRESENTS

AI virtual workshop - live with product experts

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

FEBRUARY 26, 10:00AM PT/1:00PM ET, 90 MINUTES

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Join a live, hands-on workshop where you’ll build and test your own Zendesk AI agent alongside product experts—all from the comfort of your home or office.

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Roll up your sleeves, these aren't just demos.



Using a pre-built Zendesk sandbox, attendees will walk through guided exercises designed to solve real customer and employee service challenges, including how to:


•

Instantly resolve FAQs using your knowledge content.

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Build conversations that feel personal and natural.

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Use agentic AI to handle complex, multi-step issues.

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Use Copilot to accelerate complex handoffs, ensuring agents never start from scratch.

What to expect

Agenda (optional)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Meet your hosts

Yasmeen Hyder

Senior Manager, Solutions Consulting

Zendesk

Kathie Kobelski

Senior Solutions Consultant

Zendesk

Viena Swierczek

Senior Solutions Consultant

Zendesk

Lydia Fong

Solutions Consultant

Zendesk

Ready to put Zendesk AI to work? Save your spot and join us virtually on February 26.

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Can’t make this date? View the full monthly schedule.

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Meet our speakers


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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©Zendesk 2026

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Sorry, this event is at capacity! Please see full workshop schedule here: https://event.zendesk.com/AI-virtual-workshops