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What agile event programs are and why they're essential

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ZENDESK PRESENTS

Get hands-on with Zendesk AI in a live workshop

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

FRIDAY, AUGUST 14 · 9AM PT/12PM ET · 90 MINUTES · VIRTUAL

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Explore real-world service scenarios in a live Zendesk sandbox with product experts, and see how AI Agents and Copilot can support your team.

Register for the workshop
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Zendesk Event Image
scale support without sacrificing quality

Build, configure, and test AI-powered workflows



Using a pre-built Zendesk sandbox, our product experts will walk you through guided exercises designed around real customer and employee service scenarios.


See how to: 

•

Connect knowledge content to AI Agents to resolve common FAQs faster.

•

Configure AI-powered conversations that make support feel more personal and natural.

•

Build AI Agent procedures to help handle complex, multi-step issues more consistently.

•

Use Copilot to give agents real-time context and suggestions, helping them respond faster.

What to expect

Agenda (optional)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Meet the product experts 

Yasmeen Hyder

Director, Sales Engineering

Zendesk

Kathie Kobelski

Senior Sales Engineer

Zendesk

Viena Swierczek

Senior Sales Engineer

Zendesk

Lydia Fong

Senior Sales Engineer

Zendesk

Ready to get hands-on with Zendesk AI? 

Save your spot and join us virtually on August 14.

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Looking for another date? View the full monthly schedule.

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Meet our speakers


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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©Zendesk 2026

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